Latest Snippet(s)
Positive
"They told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."
Positive
"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."
2017-01-16 Snippet(s)
Positive
"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."
Latest Snippet(s)
Positive
"• We found there was an effective system for reporting and recording significant events; lessons were shared to make sure action was taken to improve safety in the practice."
Positive
"• The practice had a variety of other risk assessments to monitor safety of the premises such as control of substances hazardous to health and infection control and legionella Legionella is a term for a particular bacterium which can contaminate water systems in buildings."
Positive
"There was evidence of quality improvement including clinical audit: • Audits were carried out in response to medicine safety alerts or changes to guidance."
Positive
"The practice had systems for being aware of notifiable safety incidents and sharing the information with staff and ensuring appropriate action was taken."
Positive
"• We saw evidence that lessons were shared and action was taken to improve safety in the practice."
Positive
"This included support training for all staff on communicating with patients about notifiable safety incidents."
Positive
"Our key findings were as follows: • There was an open and transparent approach to safety and a system in place for reporting and recording significant events."
Positive
"Improvements were also required around the introduction of regular significant event meetings and health and safety training for staff."
Positive
"• We reviewed safety records incident reports and minutes of meetings where significant events were discussed."
Positive
"• Risk assessments were not in place to monitor the safety of the premises or equipment."
Positive
"• There was a health and safety policy available."
Positive
"• Staff received training that included: safeguarding fire safety awareness basic life support and information governance."
Neutral
"This covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality."
2017-01-16 Snippet(s)
Positive
"• The practice had some systems and processes in place to support an overarching governance framework that improved the quality and safety of their service."
Positive
"Overview of safety systems and processes The practice had some systems processes and practices in place to keep patients safe and safeguarded from the risk of abuse which included: • All staff knew their individual responsibility for safeguarding children and vulnerable adults from the increased risk of harm."
Positive
"The practice did not have embedded systems and processes in place to support an overarching governance framework that improved the quality and safety of their service."
Positive
"The practice had systems in place for notifiable safety incidents and ensured this information was shared with staff to ensure appropriate action was taken."
Positive
"• Lessons were shared to make sure action was taken to improve safety in the practice."
Positive
"• We saw evidence that lessons were shared and action was taken to improve safety in the practice."
Positive
"• The practice had a variety of other risk assessments in place to monitor safety of the premises such as a risk assessment for the GP registrar and for staff who had returned from maternity leave."
Positive
"• The implementation of processes to assess monitor and mitigate risks to patients such as the prescribing of high risk medicines and actioning of patient safety alerts."
Positive
"• The practice’s system to log review discuss and act on alerts received that may affect patient safety was not effective."
Positive
"The practice had a system to act on alerts that may affect patient safety for example from the Medicines and Healthcare products Regulatory Agency MHRA."
Positive
"• Staff received training that included: safeguarding fire safety awareness basic life support and information governance."
Neutral
"This covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality."
Latest Snippet(s)
Positive
"• Staff interviewed knew how to recognise signs of abuse in children young people and adults whose circumstances may make them vulnerable."
Positive
"• Staff were able to recognise the signs of abuse in older patients and knew how to escalate any concerns."
2017-01-16 Snippet(s)
Positive
"Overview of safety systems and processes The practice had some systems processes and practices in place to keep patients safe and safeguarded from the risk of abuse which included: • All staff knew their individual responsibility for safeguarding children and vulnerable adults from the increased risk of harm."
Positive
"• Staff knew how to recognise signs of abuse in vulnerable adults and children."
Latest Snippet(s)
Positive
"• The practice had a variety of other risk assessments to monitor safety of the premises such as control of substances hazardous to health and infection control and legionella Legionella is a term for a particular bacterium which can contaminate water systems in buildings."
2017-01-16 Snippet(s)
Neutral
"There was an infection control protocol in place and staff had received up to date training."
Latest Snippet(s)
Positive
"For example: • Patients receiving end of life care carers those at risk of developing a longterm condition and those requiring advice on their diet smoking and alcohol cessation or substance misuse."
2017-01-16 Snippet(s)
Neutral
"For example: • Patients receiving end of life care carers those at risk of developing a longterm condition those requiring advice on their diet and smoking cessation."
2017-01-16 Snippet(s)
Neutral
"There was a sign at the reception desk to advise patients."
Latest Snippet(s)
Positive
"Patients said they felt the practice offered an excellent service and staff were helpful caring and treated them with dignity and respect."
Positive
"• Results from the national GP patient survey were very positive and showed patients were treated with compassion dignity and respect and were involved in their care and decisions about their treatment."
Positive
"• Survey information we reviewed showed that patients said they were treated with compassion dignity and respect and they were involved in decisions about their care and treatment when they were seen by the GPs and nursing staff."
Positive
"They told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."
Positive
"Results from the national GP patient survey showed patients felt they were treated with compassion dignity and respect."
Positive
"• We saw staff treated patients with kindness and respect."
Positive
"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."
2017-01-16 Snippet(s)
Positive
"• Patients said they were treated with compassion dignity and respect and they were involved in decisions about their care and treatment."
Positive
"Patients told us staff were helpful caring treated them with dignity and respect and they felt listened to."
Positive
"• We saw staff treated patients with kindness and respect and maintained patient and information confidentiality."
Positive
"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."
Latest Snippet(s)
Positive
"One of the GP partners was an approved trainer with their professional body and was the clinical lead for partnershipspublic health and equality on the Clinical Commissioning Group Board."
Latest Snippet(s)
Positive
"• An overarching governance framework supported the delivery of the strategy and good quality care."
Positive
"Governance arrangements The practice had an overarching governance framework which supported the delivery of the strategy and good quality care."
2017-01-16 Snippet(s)
Positive
"• The practice had some systems and processes in place to support an overarching governance framework that improved the quality and safety of their service."
Positive
"The practice did not have embedded systems and processes in place to support an overarching governance framework that improved the quality and safety of their service."
Positive
"They aspired to provide safe high quality care but limited governance procedures restricted their ability to monitor and evaluate this."
Neutral
"However the provider was aware of the gaps in governance and had made plans to address them."
Latest Snippet(s)
Positive
"There was evidence of quality improvement including clinical audit: • Audits were carried out in response to medicine safety alerts or changes to guidance."
Latest Snippet(s)
Positive
"This report describes our judgement of the quality of care at this service."
2017-01-16 Snippet(s)
Positive
"This report describes our judgement of the quality of care at this service."