What is the Quality of Safety at Dr N Pillai and Dr L Nair

Positive

"• Patients said they were treated with compassion dignity and respect and they were involved in their care and decisions about their treatment."

Positive

"Patients said they were treated with compassion dignity and respect and they were involved in decisions about their care and treatment."

Positive

"Patients said staff were helpful caring and treated them with dignity and respect."

Positive

"They also told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."

Positive

"Outstanding practice • There were examples of how the practice had responded to the needs of vulnerable patients with compassion and empathy."

Positive

"We also saw that staff treated patients with kindness and respect and maintained confidentiality."

Positive

"Curtains were provided in consulting rooms so that patients’ privacy and dignity was maintained during examinations investigations and treatments."

Neutral

"There were examples of how the practice had responded to the needs of vulnerable patients with compassion and empathy."

Positive

"This report describes our judgement of the quality of care at this service."

Positive

"They also told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."

Positive

"Curtains were provided in consulting rooms so that patients’ privacy and dignity was maintained during examinations investigations and treatments."

Positive

"The pharmacists also undertook audits with the practice to ensure prescribing was in line with best practice guidelines and to improve safety and effectiveness."

Positive

"We saw that significant events were discussed at monthly practice meetings as well as by email to staff structured discussions and reviews took place and lessons were shared to ensure action was taken to improve safety in the practice."

Positive

"The practice also had a variety of other risk assessments in place to monitor safety of the premises such as control of substances hazardous to health and legionella."

Positive

"Information about safety was recorded monitored appropriately reviewed and addressed."

Positive

"Risks to patients were assessed and well managed however the health and safety risk assessment required updating."

Positive

"Overview of safety systems and processes The practice had clearly defined and embedded systems processes and practices in place to keep people safe which included: • Arrangements were in place to safeguard vulnerable adults and children from abuse."

Positive

"This included reporting incidents reviewing national patient safety alerts and acting on comments and complaints received from patients."

Positive

"Staff knew how to recognise signs of abuse in vulnerable adults and children."

Positive

"The practice nurse was the infection control clinical lead who liaised with the local infection prevention teams to keep up to date with best practice."

Neutral

"There was an infection control policy in place and staff had received up to date training."

Positive

"Information was made available at the practice to sign post patients to various support groups and services."

Positive

"Patients we spoke with said that they had not needed to make a complaint but were aware of the process to follow if they wished to."

Positive

"Governance arrangements The practice had an overarching governance framework which supported the delivery of the strategy and good quality care."