What is the Quality of Care at Dr N Pillai and Dr L Nair

Positive

"The practice offered proactive personalised care to meet the needs of the older patients in its population and had a range of enhanced services for example in dementia and end of life care."

Positive

"People experiencing poor mental health including people with dementia The practice is rated as good for the care of people experiencing poor mental health including people with dementia."

Positive

"We reviewed a sample of care plans for patients with a learning disability and those with mental health needs and saw that they were supported to make decisions through the use of care plans which they were involved in agreeing."

Positive

"The practice regularly worked with multidisciplinary teams in the case management of patients experiencing poor mental health including those with dementia."

Positive

"There were annual health checks for patients with a learning disability and those with mental health needs."

Positive

"People experiencing poor mental health including people with dementia The practice is rated as good for the care of people experiencing poor mental health including people with dementia."

Neutral

"The practice had told patients experiencing poor mental health about how to access various support groups and voluntary organisations."

Neutral

"We received written feedback from the community mental health team."

Neutral

"We also received feedback from the community mental health team who provided brief interventions for patients with mental health needs."

Neutral

"There was also posters and practice leaflets with details of services for patients to access including a range of selfreferral service such as sexual health physiotherapy smoking cessation and mental health services."

Positive

"We reviewed a sample of care plans for patients with a learning disability and those with mental health needs and saw that they were supported to make decisions through the use of care plans which they were involved in agreeing."

Positive

"• Longer appointments were available for patients with a learning disability and long term conditions."

Positive

"There were annual health checks for patients with a learning disability and those with mental health needs."

Positive

"For example an audit identifying patients who were at risk of high cholesterol due to family history asthma diagnosis in children minor surgery audits and an audit on spirometry rates."

Positive

"An audit had been completed on children’s asthma which had resulted in positive outcomes for patients."

Positive

"• Systems to review and recall patients with long term conditions such as asthma diabetes and chronic obstructive pulmonary disease COPD which is the name for a collection of lung diseases including chronic bronchitis and emphysema."

Neutral

"For example the ANP had completed a diploma in asthma which was funded by the practice."

Positive

"• Systems to review and recall patients with long term conditions such as asthma diabetes and chronic obstructive pulmonary disease COPD which is the name for a collection of lung diseases including chronic bronchitis and emphysema."

Positive

"• Systems to review and recall patients with long term conditions such as asthma diabetes and chronic obstructive pulmonary disease COPD which is the name for a collection of lung diseases including chronic bronchitis and emphysema."

Neutral

"For example an audit to review patients prescribed medications for specific health conditions such as diabetes and high cholesterol."

Positive

"For example an audit identifying patients who were at risk of high cholesterol due to family history asthma diagnosis in children minor surgery audits and an audit on spirometry rates."

Positive

"The practice monitored that these guidelines were followed through audits for example an audit to ensure NICE guidance was followed for newly diagnosed patients with hypertension high blood pressure."

Positive

"The role of the pharmacists also included undertaking a hypertension high blood pressure clinic to review patients with uncontrolled hypertension."

Neutral

"As a result of the audit the practice developed a practice protocol for the management of hypertension which was displayed in all clinical consulting room."

Positive

"We reviewed a sample of care plans for patients with a learning disability and those with mental health needs and saw that they were supported to make decisions through the use of care plans which they were involved in agreeing."

Positive

"• Longer appointments were available for patients with a learning disability and long term conditions."

Positive

"There were annual health checks for patients with a learning disability and those with mental health needs."

Positive

"• The nurses used Patient Group Directions PGDs to administer flu vaccines and other medicines that had been produced in line with legal requirements and national guidance."

Neutral

"The health care assistants used Patient Specific Directives PSD for flu vaccinations which were undertaken for a group of named patients who had been individually assessed and reviewed by the GP."

Positive

"The role of the pharmacists also included undertaking a hypertension high blood pressure clinic to review patients with uncontrolled hypertension."