What is the Quality of Facilities at Shotfield Medical Practice (formerly Dr Lings & Partners)

Positive

"The practice nurse was the infection control clinical lead who liaised with the local infection prevention teams to keep up to date with best practice."

Positive

"The practice staff attended practice manager practice nurse and healthcare assistant forums provided by local clinical commissioning group; this enabled staff to be aware of local initiatives and provided an opportunity to network and share information."

Positive

"• Where a patient’s mental capacity to consent to care or treatment was unclear the GP or practice nurse assessed the patient’s capacity and recorded the outcome of the assessment."

Positive

"Thirty nine patients completed the survey; results indicated a high level of satisfaction with the level of care they received from the nurse and that patients were seen within an acceptable time frame during an appointment."

Positive

"The practice ran nurse led clinics for patients with asthma chronic obstructive pulmonary disease diabetes and chronic heart disease."

Positive

"The practice had a system for production of Patient Specific Directions PSD to enable Health Care Assistants to administer vaccines after specific training when a doctor or nurse were on the premises."

Positive

"• The practice had weekly management meetings with the practice manager GPs physician associate and senior nurse where they reviewed current issues targets practice development complaints and significant events."

Neutral

"The practice has access to nine doctors’ consultation rooms and two nursehealthcare assistant consultation rooms on the ground floor and two doctors’ consultation rooms and one nurse consultation room on the first floor."

Neutral

"The clinical team at the surgery is made up of four fulltime GPs two male and two female who are partners two parttime salaried GPs one male and one female one physician associate one fulltime practice nurse and three parttime female practice nurses and one parttime female healthcare assistant."

Neutral

"The practice also had monthly practice nurse meetings which involved practice nurses and healthcare assistants where they discussed practice nurse specific clinical issues training and updates from local Clinical Commissioning Group practice nurse forum."

Positive

"We spoke to a member of staff who had started working at the practice as a receptionist and had been supported and trained to undertake more senior roles in the practice."

Positive

"Management monitoring and improving outcomes for people The practice used the information collected for the Quality and Outcomes Framework QOF and performance against national screening programmes to monitor outcomes for patients."

Positive

"• There were procedures in place for monitoring and managing risks to patient and staff safety."

Neutral

"It is based on a combination of what we found when we inspected information from our ongoing monitoring of data about services and information given to us from the provider patients the public and other organisations."

Neutral

"• Arrangements were in place for planning and monitoring the number of staff and mix of staff needed to meet patients’ needs."

Neutral

"There was evidence that benchmarking information was used routinely when monitoring practice performance."

Positive

"All patient facilities are wheelchair accessible with lift access to the first floor."

Positive

"The practice is registered as a partnership with the Care Quality Commission to provide the regulated activities of diagnostic and screening procedures maternity and midwifery services treatment of disease disorder or injury family planning and surgical procedures."

Positive

"All patient facilities are wheelchair accessible with lift access to the first floor."

Neutral

"Recently the practice had undertaken a project on cancer and end of life care led by a practice GP with assistance from Cancer Research UK."

Positive

"• Another clinical audit was undertaken to ascertain if patients with middle ear infection were prescribed antibiotics according to best practice guidelines."

Positive

"This included ongoing support onetoone meetings coaching and mentoring clinical supervision and facilitation and support for revalidating GPs."

Positive

"It covered topics such as safeguarding infection prevention and control fire safety health and safety confidentiality and basic life support."

Positive

"It covered topics such as safeguarding infection prevention and control fire safety health and safety confidentiality and basic life support."

Neutral

"The practice had a detailed cleaning procedure for clinical equipment for clinical staff to follow."