Latest Snippet(s)
Positive
"Privacy and dignity The practice respected patients’ privacy and dignity."
2016-01-28 Snippet(s)
Positive
"They told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."
Positive
"People’s privacy and confidentiality was respected at all times."
Positive
"Curtains were provided in consulting rooms so that patients’ privacy and dignity was maintained during examinations investigations and treatments."
Latest Snippet(s)
Positive
"Track record on safety The practice had a good track record on safety."
Positive
"• Staff were clear on their roles and accountabilities including in respect of safeguarding and infection prevention and control • Practice leaders had established policies procedures and activities to ensure safety and assured themselves that they were operating as intended."
Positive
"The practice learned and shared lessons identified themes and took action to improve safety in the practice."
Positive
"All staff received uptodate safeguarding and safety training appropriate to their role."
Positive
"• There was a strong emphasis on the safety and wellbeing of all staff."
Positive
"• The practice acted on and learned from external safety events as well as patient and medicine safety alerts."
Positive
"Practice leaders had oversight of safety alerts incidents and complaints."
Positive
"• There were comprehensive risk assessments in relation to safety issues."
Positive
"• The practice monitored and reviewed safety using information from a range of sources."
Neutral
"At this inspection we found: • The practice had clear systems to manage risk so that safety incidents were less likely to happen."
2016-01-28 Snippet(s)
Positive
"There was a clear vision and values driven by quality and safety which reflected compassion respect and dignity."
Positive
"Openness about safety was encouraged."
Positive
"Current and future risks to safety were assessed and plans were in place to respond to emergency situations."
Neutral
"Evidence reviewed showed that: • The practice had an induction programme for newly appointed nonclinical members of staff that covered such topics as fire safety health and safety and confidentiality."
2014-11-11 Snippet(s)
Positive
"This included ensuring that staff had received fire safety training and that the practice had annual fire risk assessments completed by an independent company."
Positive
"When incidents occurred which affected patient safety and required investigation this was done promptly however the lessons from those incidents were not circulated effectively to all staff."
Positive
"Risks to the safety of patients and the continuity of the service had been assessed and measures were in place in respect of identified risks."
Positive
"As a result of this necessary changes to improve patient safety might not be identified and implemented by all staff."
Positive
"Annual safety checks on the premises and Are services safe?"
Positive
"Monitoring safety and responding to risk The practice completed risk assessments to ensure the health and safety of patients visitors and staff."
Positive
"Records showed that the practice had taken preventative action in respect of safety risks."
Positive
"We were told that any safety alerts or guidance relating to equipment were communicated during the staff meetings or by email."
Positive
"We saw an example of how safety information was circulated."
Positive
"We were shown records of those checks which showed that risks in relation to medicines safety and storage were being managed."
Positive
"This indicated the practice monitored safety of the water supply at the practice to reduce the risk of infection."
Positive
"Risk assessments had been completed for health and safety relating to the building."
Neutral
"This was a safety alert about new medicines guidelines and had been discussed at a clinical governance meeting."
Neutral
"Staffing and recruitment The practice had taken steps to ensure patient safety by reducing the risk of recruiting unsuitable staff."
Latest Snippet(s)
Positive
"• Staff took steps including working with other agencies to protect patients from abuse neglect discrimination and breaches of their dignity and respect."
2016-01-28 Snippet(s)
Positive
"Staff knew how to recognise signs of abuse in vulnerable adults and children."
2014-11-11 Snippet(s)
Positive
"Safeguarding The practice had procedures in place to identify and respond to risks of harm or abuse relating to children and vulnerable adults."
2016-01-28 Snippet(s)
Neutral
"This included patients who required advice on their diet smoking and alcohol cessation."
Latest Snippet(s)
Positive
"Kindness respect and compassion Staff treated patients with kindness respect and compassion."
Positive
"• Staff involved and treated patients with compassion kindness dignity and respect."
Positive
"• The practices GP patient survey results were higher than local and national averages for questions relating to kindness respect and compassion."
Positive
"Privacy and dignity The practice respected patients’ privacy and dignity."
Positive
"• Staff were clear on their roles and accountabilities including in respect of safeguarding and infection prevention and control • Practice leaders had established policies procedures and activities to ensure safety and assured themselves that they were operating as intended."
Positive
"• Staff recognised the importance of people’s dignity and respect."
Positive
"• Staff took steps including working with other agencies to protect patients from abuse neglect discrimination and breaches of their dignity and respect."
2016-01-28 Snippet(s)
Positive
"There was a clear vision and values driven by quality and safety which reflected compassion respect and dignity."
Positive
"Patients said they felt the practice offered an excellent service and staff were helpful caring and treated them with dignity and respect."
Positive
"People were treated with dignity kindness and respect and relationships with staff were positive."
Positive
"Patients informed us that they were treated with compassion and that GPs provided compassionate care when patients required extra support."
Positive
"They told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."
Positive
"• Patients said they were treated with compassion dignity and respect and were involved in decisions about their treatment."
Positive
"Curtains were provided in consulting rooms so that patients’ privacy and dignity was maintained during examinations investigations and treatments."
2014-11-11 Snippet(s)
Positive
"Respect dignity compassion and empathy We spoke with ten patients at the practice who all praised the care they received and the caring manner of staff."
Positive
"They told us that the practice had shown compassion and that they felt they had been well supported with appropriate treatment and referrals."
Positive
"Measures were in place to protect a patient’s dignity during examinations and to provide reassurance."
Positive
"Patients told us that they were treated with respect and listened to."
Positive
"Patients told us that staff treated them with respect and understanding they felt that they were listened to and never rushed by staff."
Positive
"Action was taken in respect of concerns raised."
Positive
"They had worked together on infection control audits and we saw that actions had been taken in respect of those audits."
Positive
"One patient told us how well their GP had monitored and met their changing health needs in respect of a number of conditions."
Positive
"We saw a complete cycle of audit in respect of medicine prescribing."
Positive
"Risks to the safety of patients and the continuity of the service had been assessed and measures were in place in respect of identified risks."
Positive
"Records showed that the practice had taken preventative action in respect of safety risks."
Positive
"Comments cards provided a number of examples of where patients felt they and their families had been treated with compassion at times of bereavement or difficulty."
Latest Snippet(s)
Positive
"• The practice actively promoted equality and diversity."
Neutral
"Staff had received equality and diversity training."
Latest Snippet(s)
Positive
"• Information about how to make a complaint or raise concerns was available."
Positive
"• The complaint policy and procedures were in line with recognised guidance."
2016-01-28 Snippet(s)
Positive
"The complaints policy clearly outlined a time framework for when the complaint would be acknowledged and responded to."
Positive
"Information about how to make a complaint was available in the waiting room and in a practice leaflet."
Latest Snippet(s)
Positive
"• Structures processes and systems to support good governance and management were clearly set out understood and effective."
Positive
"Governance arrangements There were clear responsibilities roles and systems of accountability to support good governance and management."
Positive
"The governance and management of partnerships joint working arrangements and shared services promoted coordinated personcentred care."
2016-01-28 Snippet(s)
Positive
"There was an effective governance framework focused on delivering quality care."
Positive
"The leadership governance and culture promoted the delivery of high quality person centred care."
Positive
"Governance arrangements The practice had governance policies which outlined structures and procedures in place which included clinical effectiveness risk management patient surveys and learning effectiveness."
Neutral
"• Staff received training that included: safeguarding fire procedures and basic life support and information governance awareness."
2014-11-11 Snippet(s)
Positive
"Minutes of recent clinical governance meetings showed that GPs at the practice had regularly discussed NICE guidance including recent guidance about treating feverish children."
Positive
"These included monthly clinical governance meetings business meetings and palliative care meetings."
Neutral
"We were told that learning from those incidents was discussed at monthly clinical governance meetings."
Neutral
"However we found that the minutes of clinical governance meetings did not always include the detail of those discussions."
Neutral
"This was a safety alert about new medicines guidelines and had been discussed at a clinical governance meeting."
Neutral
"Minutes of the clinical governance meeting showed that the guidelines had been discussed and acted upon."
Neutral
"Clinical governance meetings were held monthly and were attended by GPs the lead nurse and the practice manager."
Latest Snippet(s)
Positive
"• Quality and sustainability were discussed in relevant meetings where all staff had sufficient access to information."
Latest Snippet(s)
Positive
"Monitoring care and treatment The practice had a comprehensive programme of quality improvement activity and routinely reviewed not review the effectiveness and appropriateness of the care provided."
Positive
"• The practice was actively involved in quality improvement activity."
2016-01-28 Snippet(s)
Positive
"• The practice could evidence quality improvement with two cycle clinical audits and all relevant staff were involved."
Latest Snippet(s)
Positive
"• Clinical audit had a positive impact on quality of care and outcomes for patients."
Positive
"This report describes our judgement of the quality of care at this service."
Positive
"• The practice considered and understood the impact on the quality of care of service changes or developments."
2016-01-28 Snippet(s)
Positive
"This report describes our judgement of the quality of care at this service."
Positive
"Improvements were made to the quality of care and shared learning took place as a result of complaints and concerns."
2014-11-11 Snippet(s)
Positive
"GPs visited patients at the homes and we saw a written letter of appreciation for the quality of care shown by a GP from the practice to patients who lived at a care home."
Positive
"This report describes our judgement of the quality of care at this service."
Positive
"We saw complimentary feedback from local care homes and learning disability community teams about the quality of care provided by the practice."
2016-01-28 Snippet(s)
Neutral
"The practice GPs held minuted meetings with the health visitor on a monthly basis."
2014-11-11 Snippet(s)
Positive
"Local community health teams support the GPs in provision of maternity and health visitor services."
Neutral
"Health visitor appointments also took place on the first floor."
2014-11-11 Snippet(s)
Positive
"They confirmed that they received explanations could ask questions at any point and had been asked to sign a consent form before treatments or immunisations."
2016-01-28 Snippet(s)
Positive
"The needs of different people were taken into account when planning and delivering services for example on grounds of age disability gender sexual orientation pregnancy race religion or belief."
2014-11-11 Snippet(s)
Positive
"They had worked together on infection control audits and we saw that actions had been taken in respect of those audits."
Positive
"This indicated that there was a cycle of monitoring improvement and review of infection control practice."
Neutral
"Cleanliness and infection control The practice had a lead GP and lead nurse for infection control."