What is the Quality of Safety at Tenbury Surgery

Positive

"• Patients said they were treated with compassion dignity and respect and they were involved in their care and decisions about their treatment."

Positive

"• Patients said they were involved in decisions about their care and treatment and were treated with compassion dignity and respect."

Positive

"Feedback from patients showed that they were positive about the emotional support provided by the practice."

Positive

"We observed that all patients were treated with dignity and respect."

Positive

"We also saw that staff treated patients with kindness and a patient centred culture was prevalent at the practice."

Positive

"Curtains were provided in consultation rooms so that patients’ privacy and dignity was maintained during examinations investigations and treatments."

Positive

"From minutes of the practice’s multidisciplinary meetings we saw that all professionals were proactive in supporting population groups such as older patients patients experiencing poor mental health and families at risk of isolation to receive both practical and emotional support when needed."

Positive

"This report describes our judgement of the quality of care at this service."

Positive

"Curtains were provided in consultation rooms so that patients’ privacy and dignity was maintained during examinations investigations and treatments."

Positive

"• The practice ensured safety was monitored by accessing information from a range of sources including best practice guidance from the National Institute for Health and Care Excellence NICE and local commissioners."

Positive

"The practice also had a variety of other risk assessments in place to monitor safety of the premises such as control of substances hazardous to health and Legionella a bacterium which can contaminate water systems in buildings."

Positive

"• The practice had a structured framework for quality and governance to maintain the quality and safety of the service for patients."

Positive

"Lessons were shared to make sure action was taken to improve safety in the practice."

Positive

"We saw that action had been taken to ensure safety of the practice was maintained and improved."

Positive

"• We reviewed safety records incident reports national patient safety alerts and minutes of meetings where these were discussed."

Positive

"Overview of safety systems and processes The practice had clearly defined and embedded systems processes and practices in place to keep patients safe which included: • Arrangements were in place to safeguard adults and children from the risk of abuse that reflected relevant legislation and local requirements."

Positive

"A health and safety policy was in place together with an uptodate risk assessment log for the practice both of which were reviewed annually."

Neutral

"We saw minutes of these meetings and noted that complaints significant events and patient safety alerts were discussed."

Positive

"Overview of safety systems and processes The practice had clearly defined and embedded systems processes and practices in place to keep patients safe which included: • Arrangements were in place to safeguard adults and children from the risk of abuse that reflected relevant legislation and local requirements."

Neutral

"There was an infection control protocol in place and staff had received uptodate training."

Neutral

"• Staff received training that included basic life support safeguarding fire procedures infection control and mental health awareness."

Positive

"Information about how to make a complaint was accessible to patients on the practice’s website and in a complaints leaflet that was made available at the practice."

Positive

"Patients told us that they were aware of the process to follow should they wish to make a complaint although none of the patients we spoke with or who completed comment cards had needed to make a complaint."

Positive

"This had included a complaint in relation to the practice not covering the cost of petrol to a hospital appointment."

Positive

"There was an overarching governance framework which supported the delivery of good quality care."

Positive

"Governance arrangements The practice had a governance framework in place that supported the delivery of good quality care for its patients."

Positive

"• The practice had a structured framework for quality and governance to maintain the quality and safety of the service for patients."

Positive

"• Clinical audits had been carried out in order to demonstrate quality improvement to services provided."