What is the Quality of Care at Tenbury Surgery

Positive

"• The practice held a register of patients living in vulnerable circumstances including those patients with dementia and severe mental disorders."

Positive

"People experiencing poor mental health including people with dementia The practice is rated as good for the care of patients experiencing poor mental health including patients with dementia."

Neutral

"We saw that care plans were in place for patients with a learning disability and patients who were diagnosed with asthma dementia and mental health concerns."

Positive

"• Annual reviews were carried out with patients who had long term conditions such as diabetes and lung diseases; for patients with learning disabilities; and for those patients who had mental health problems including dementia."

Positive

"Staff had received training on how to care for patients with mental health needs and dementia."

Positive

"People experiencing poor mental health including people with dementia The practice is rated as good for the care of patients experiencing poor mental health including patients with dementia."

Positive

"From minutes of the practice’s multidisciplinary meetings we saw that all professionals were proactive in supporting population groups such as older patients patients experiencing poor mental health and families at risk of isolation to receive both practical and emotional support when needed."

Neutral

"• The practice had given patients experiencing poor mental health information about how to access various support groups and voluntary organisations."

Neutral

"• Staff received training that included basic life support safeguarding fire procedures infection control and mental health awareness."

Neutral

"We saw that care plans were in place for patients with a learning disability and patients who were diagnosed with asthma dementia and mental health concerns."

Positive

"For example the practice kept a register of all patients with a learning disability and ensured that longer appointments were available for them when required."

Positive

"The practice used leaflets and communication aids that had been provided by the Learning Disability County Council team which contained photos and pictures to help patients with a learning disability understand and manage their health checks."

Positive

"• Easy read leaflets were given to patients with a learning disability which contained photographs and pictures to aid their understanding of the information provided."

Neutral

"We saw that care plans were in place for patients with a learning disability and patients who were diagnosed with asthma dementia and mental health concerns."

Positive

"This includes disease management such as asthma diabetes and heart disease."

Positive

"This included a number of disease management clinics such as asthma diabetes epilepsy and heart disease."

Neutral

"We saw that care plans were in place for patients with a learning disability and patients who were diagnosed with asthma dementia and mental health concerns."

Positive

"• Annual reviews were carried out with patients who had long term conditions such as diabetes and lung diseases; for patients with learning disabilities; and for those patients who had mental health problems including dementia."

Positive

"GPs provided services in areas such as sexual health diabetes heart disease chronic obstructive pulmonary disease COPD lung diseases and mental health."

Positive

"This includes disease management such as asthma diabetes and heart disease."

Positive

"This included a number of disease management clinics such as asthma diabetes epilepsy and heart disease."

Neutral

"We observed that one of the nurses assisted an elderly patient to arrange a further appointment and a receptionist ensured that a patient with diabetes would have an extended appointment at the next visit."

Positive

"This included a number of disease management clinics such as asthma diabetes epilepsy and heart disease."

Positive

"For example a protocol was seen which the practice had developed in conjunction with NICE guidance to manage the care and treatment of patients with hypertension high blood pressure."

Positive

"One significant event report we checked involved an immunisation for the prevention of shingles given to a patient who had already received the vaccination a year previously."

Positive

"We looked at an audit which had evaluated the use of medicines for patients who were at risk of a stroke in line with recent NICE guidelines."

Positive

"For example the practice kept a register of all patients with a learning disability and ensured that longer appointments were available for them when required."

Positive

"The practice used leaflets and communication aids that had been provided by the Learning Disability County Council team which contained photos and pictures to help patients with a learning disability understand and manage their health checks."

Positive

"• Easy read leaflets were given to patients with a learning disability which contained photographs and pictures to aid their understanding of the information provided."

Neutral

"We saw that care plans were in place for patients with a learning disability and patients who were diagnosed with asthma dementia and mental health concerns."