Latest Snippet(s)
Positive
"This meant lessons were shared to make sure action was taken to improve safety in the practice."
2016-01-28 Snippet(s)
Positive
"• There was a system in place for reporting and recording significant events • Lessons were generally shared to make sure action was taken to improve safety in the practice."
Positive
"The practice had a variety of other risk assessments in place to monitor safety of the premises such as control of substances hazardous to health infection control and legionella Legionella is a respiratory disease caused by Legionella bacteria which is found in water supplies."
Positive
"Our key findings across all the areas we inspected were as follows: • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events."
Positive
"We saw lessons were shared from incidents to make sure action was taken to improve safety in the practice."
Positive
"• When there were unintended or unexpected safety incidents people receive reasonable support truthful information a verbal and written apology and are told about any actions to improve processes to prevent the same thing happening again."
Positive
"When there were unintended or unexpected safety incidents patients received support truthful information an apology and were told about any actions to improve processes to prevent the same thing happening again."
Positive
"We reviewed safety records incident reports national patient safety alerts and minutes of meetings where these were discussed."
Positive
"There was a health and safety policy available with a poster in the reception office which identified local health and safety representatives."
Positive
"We noted national patient safety alerts had not been received for a six month period due to a change in administrative email addresses."
Positive
"However a periodicfive year electrical wiring safety check for the building had not been completed."
Positive
"When there were unexpected or unintended safety incidents: • The practice gave affected people reasonable support truthful information and a verbal and written apology • They kept written records of verbal interactions as well as written correspondence."
Neutral
"The induction covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality."
Latest Snippet(s)
Positive
"Clinicians management and administrative staff had attended and discussed relevant topics including PGDs and PSDs infection control policies and protocols risk management and clinical training."
2016-01-28 Snippet(s)
Positive
"The practice had a variety of other risk assessments in place to monitor safety of the premises such as control of substances hazardous to health infection control and legionella Legionella is a respiratory disease caused by Legionella bacteria which is found in water supplies."
Positive
"The practice nurse was the infection control clinical lead who liaised with the local infection prevention teams to keep up to date with best practice."
Neutral
"There was an infection control protocol in place and staff had received up to date training."
Neutral
"Annual infection control audits were undertaken and we saw evidence that action was taken to address any improvements identified as a result."
2016-01-28 Snippet(s)
Positive
"All patients said that they were happy with the care they received and thought that staff were approachable committed professional and caring and their privacy and dignity was respected."
Positive
"Patients said they felt the practice offered an excellent service and staff were helpful caring and treated them with dignity and respect."
Positive
"• Patients said they were treated with compassion dignity and respect and they were involved in their care and decisions about their treatment."
Positive
"They told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."
Positive
"Results from the national GP patient survey showed patients felt they were treated with compassion dignity and respect."
Positive
"• We saw staff treated patients with kindness and respect and maintained confidentiality."
Positive
"• Curtains were provided in treatment and consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."
Latest Snippet(s)
Positive
"The complaint policy had been reviewed and amended to ensure all complaints written or verbal received a written response."
Positive
"• The complaint procedure had been amended so all patients received a satisfactory response to both verbal and written concerns in line with good practice."
Neutral
"• We saw evidence of improvement to the complaint procedure."
Latest Snippet(s)
Positive
"A clinical governance team had been formed and there was greater emphasis on ensuring that all learning and actions from significant events soft concerns and complaints were shared by all staff and used to inform improvements in the safe care and treatment of patients."
Positive
"We saw evidence that a clinical governance policy had been developed and agreed by partners including confirmation of a GP in the role of clinical governance lead and a GP lead to provide support and guidance to practice nurses on clinical issues."
Positive
"The clinical governance team ensured all checks audits complaints significant events policies and day to day management of the practice are carried out reviewed and used to inform improvements in service quality and staff development."
Neutral
"• A clinical governance policy has been produced; a GP had been confirmed as clinical governance lead and a clinical governance group has been established."
Neutral
"However we found that some PGDs had not been signed by the governance lead and the PSDs were signed retrospectively."
Neutral
"We saw three PGDs that were signed by both the practice nurse and clinical governance GP."
2016-01-28 Snippet(s)
Positive
"• There was a governance framework which supported the delivery of the strategy and good quality care; however it was not formally outlined in a policy document."
Positive
"• Review governance arrangements and identify a lead person to ensure all checks audits complaints significant events policies and day to day management of the practice are carried out reviewed and used to inform improvements in service quality and staff development."
Positive
"However the practice did not have a written governance policy to support an overarching governance framework or clear pathway towards service quality improvement."
Positive
"• Practice specific policies were implemented up to date and were available to all staff however policies such as those relating to governance and significant events required developing."
Neutral
"However we noted some PGDs had not been signed by the governance lead and the PSDs were signed retrospectively."
Latest Snippet(s)
Positive
"This report describes our judgement of the quality of care at this service."
2016-01-28 Snippet(s)
Positive
"This report describes our judgement of the quality of care at this service."
2016-01-28 Snippet(s)
Positive
"All patients said that they were happy with the care they received and thought that staff were approachable committed professional and caring and their privacy and dignity was respected."
Positive
"They told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."
Positive
"• Curtains were provided in treatment and consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."
2016-01-28 Snippet(s)
Positive
"• Staff knew how to recognise signs of abuse in vulnerable adults and children."