Latest Snippet(s)
Neutral
"We saw three PGDs that were signed by both the practice nurse and clinical governance GP."
2016-01-28 Snippet(s)
Positive
"• Where a patient’s mental capacity to consent to care or treatment was unclear the GP or practice nurse assessed the patient’s capacity and where appropriate recorded the outcome of the assessment."
Positive
"The practice nurse was the infection control clinical lead who liaised with the local infection prevention teams to keep up to date with best practice."
Neutral
"The team included a GP specialist advisor a practice nurse specialist advisor and a practice manager specialist advisor."
Neutral
"• The practice nurse team had received additional diploma training in diabetes asthma and sexual health."
Neutral
"There were also separate staff meetings adminreceptionnurses together as well as joint meetings with doctors and nursing team nurse team meetings and weekly meetings of the lead nurse and managing partner."
Latest Snippet(s)
Neutral
"It is based on a combination of what we found when we inspected information from our ongoing monitoring of data about services and information given to us from the provider patients the public and other organisations."
2016-01-28 Snippet(s)
Positive
"Management monitoring and improving outcomes for people The practice used the information collected for the Somerset Practices Quality Scheme SPQS some elements of the Quality and Outcomes Framework QOF and performance against national screening programmes to monitor outcomes for patients."
Positive
"• There were procedures in place for monitoring and managing risks to patient and staff safety."
Neutral
"It is based on a combination of what we found when we inspected information from our ongoing monitoring of data about services and information given to us from the provider patients the public and other organisations."
Neutral
"• Arrangements were in place for planning and monitoring the number of staff and mix of staff needed to meet patients’ needs."
2016-01-28 Snippet(s)
Positive
"The practice was accessible to patients with poor mobility with facilities for patients on the ground floor and disabled parking places adjacent to the entrance of the practice."
Latest Snippet(s)
Positive
"A clinical governance team had been formed and there was greater emphasis on ensuring that all learning and actions from significant events soft concerns and complaints were shared by all staff and used to inform improvements in the safe care and treatment of patients."
Positive
"We saw evidence that a clinical governance policy had been developed and agreed by partners including confirmation of a GP in the role of clinical governance lead and a GP lead to provide support and guidance to practice nurses on clinical issues."
Positive
"The clinical governance team ensured all checks audits complaints significant events policies and day to day management of the practice are carried out reviewed and used to inform improvements in service quality and staff development."
Neutral
"• A clinical governance policy has been produced; a GP had been confirmed as clinical governance lead and a clinical governance group has been established."
Neutral
"We saw three PGDs that were signed by both the practice nurse and clinical governance GP."
Latest Snippet(s)
Positive
"This meant the practice maintained infection prevention and control to reduce the cumulative risk of transmission of infection posed by microorganisms in that environment."
2016-01-28 Snippet(s)
Neutral
"The induction covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality."
Latest Snippet(s)
Positive
"Further actions to improve the cleaning of the practice have been agreed for future implementation."
Positive
"• The arrangements with the cleaning contractor have been reviewed and agreed actions have been recorded and implemented."
Neutral
"• The contract arrangements with the cleaning contractor had been reviewed and action taken including increasing cleaning hours and more thorough cleaning."
Neutral
"These include identifying concerns from other users of the building providing additional hours of cleaning time and specifying areas to be cleaned more thoroughly."
2016-01-28 Snippet(s)
Neutral
"• Review contract arrangements with the cleaning contractor."
Neutral
"The practice manager arranged for the contract manager to bring about improvements to the cleaning processes."
2016-01-28 Snippet(s)
Positive
"At these meetings they met other members of the primary healthcare team including nurses health visitors district nurses and the palliative care team."
2016-01-28 Snippet(s)
Neutral
"• There were disabled facilities a lift patient wheelchairs and translation services available."
2016-01-28 Snippet(s)
Positive
"The consulting rooms were accessible for patients with poor mobility with wide entrances and uncluttered wide corridors making access easier for wheelchair users."
2016-01-28 Snippet(s)
Positive
"This included ongoing support during sessions onetoone meetings appraisals coaching and mentoring clinical supervision and facilitation and support for the revalidation of GPs."
2016-01-28 Snippet(s)
Positive
"There was a health and safety policy available with a poster in the reception office which identified local health and safety representatives."
Neutral
"The induction covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality."