What is the Quality of Care at Crown Medical Centre

Positive

"• The practice carried out advance care planning for patients with dementia and provided access to training for its staff to improve care planning."

Positive

"Good ––– People experiencing poor mental health including people with dementia The practice is rated as good for the care of people experiencing poor mental health including people with dementia."

Positive

"• An understanding of the performance of the practice was maintained • Clinical and internal audit were used to monitor quality and to make improvements for example improving prescribing for patients living with dementia or for those patients requiring antibiotic or high cost medicines."

Positive

"• The practice offered longer appointments for patients with a learning disability where this was needed."

Positive

"• The practice offered longer appointments for patients with a learning disability where this was needed."

Neutral

"• The practice nurse team had received additional diploma training in diabetes asthma and sexual health."

Positive

"The practice also encouraged its patients to attend national screening programmes for bowel and breast cancer screening."

Positive

"The practice had supported two of the nursing team to access training in diabetes in recognition of the increasing prevalence of the disease and the need to more effectively support patients with this type of long term condition."

Neutral

"• The practice nurse team had received additional diploma training in diabetes asthma and sexual health."

Positive

"• An understanding of the performance of the practice was maintained • Clinical and internal audit were used to monitor quality and to make improvements for example improving prescribing for patients living with dementia or for those patients requiring antibiotic or high cost medicines."

Positive

"• The practice nurses carried out home visits for patients who were housebound with long term conditions these visits were for checks on their conditions and included the administration of flu vaccinations."

Positive

"• The practice nurses carried out home visits for patients who were housebound with long term conditions these visits were for patient with long term condition and included the administration of flu vaccinations."

Positive

"• Staff had a good understanding of how to support people with mental health needs and dementia."

Positive

"Good ––– People experiencing poor mental health including people with dementia The practice is rated as good for the care of people experiencing poor mental health including people with dementia."

Positive

"• The practice regularly worked with multidisciplinary teams in the case management of people experiencing poor mental health including those with dementia."

Positive

"Another was concerns for younger patients with low levels of mental health problems who were not able to access the child and adolescent mental health services CAMHS."

Positive

"A similar arrangement was in place for patients diagnosed with mental health problems."

Neutral

"• The practice had told patients experiencing poor mental health about how to access various support groups and voluntary organisations."