Latest Snippet(s)
Positive
"Privacy and dignity The practice respected patients’ privacy and dignity."
2015-04-09 Snippet(s)
Positive
"All told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected at all times during appointments."
Positive
"Patients told us their privacy and dignity was respected during consultations and they found the reception area was sufficiently private for most discussions they needed to make."
Positive
"Disposable curtains were provided in consulting rooms and treatment rooms so that patients’ privacy and dignity was hygienically maintained during examinations investigations and treatments."
Positive
"Staff told us if they had any concerns or observed any instances of discriminatory behaviour or where patients’ privacy and dignity was not being respected; they would raise these with the practice manager."
Positive
"They told us their privacy was maintained at all times and their human rights were respected."
Neutral
"Staff and patients told us that all consultations and treatments were carried out in the privacy of a consulting room."
Latest Snippet(s)
Positive
"Track record on safety The practice had a good track record on safety."
Positive
"The practice learned and shared lessons identified themes and took action to improve safety in the practice."
Positive
"All staff received uptodate safeguarding and safety training appropriate to their role."
Positive
"• There was a strong emphasis on the safety and wellbeing of all staff."
Positive
"• The practice acted on and learned from external safety events as well as patient and medicine safety alerts."
Positive
"• Practice leaders had established proper policies procedures and activities to ensure safety and assured themselves that they were operating as intended."
Positive
"Practice leaders had oversight of national and local safety alerts incidents and complaints."
Positive
"This helped it to understand risks and gave a clear accurate and current picture of safety that led to safety improvements."
Neutral
"At this inspection we found: • The practice had clear systems to manage risk so that safety incidents were less likely to happen."
2015-04-09 Snippet(s)
Positive
"• The practice had a clear vision with quality and safety as its top priority."
Positive
"The practice had a clear vision with quality and safety as its top priority."
Positive
"They highlighted the importance of this type of communication with A&E to ensure patient safety and effective patient outcomes."
Positive
"Information about safety was recorded monitored appropriately reviewed and addressed."
Positive
"Monitoring safety and responding to risk The practice had systems processes and policies in place which managed and monitored risks to patients staff and visitors to the practice."
Positive
"The GPs told us clinical audits were often linked to medicines management information safety alerts or as a result of information from the quality and the outcomes framework QOF."
Positive
"Learning and improvement from safety incidents The practice had a system in place for reporting recording and monitoring significant events incidents and accidents."
Positive
"Health and safety information was displayed for staff to see and there was an identified health and safety representative."
Positive
"For example reported incidents and national patient safety alerts as well as comments and complaints received from patients."
Positive
"We reviewed safety records incident reports and minutes of management meetings where these were discussed for the last year."
Positive
"National patient safety alerts were disseminated by the senior partners and the practice manager to practice staff."
Positive
"Reliable safety systems and processes including safeguarding The practice had systems to manage and review risks to vulnerable children young patients and adults."
Positive
"The practice also had a health and safety policy."
Latest Snippet(s)
Positive
"• Staff took steps including working with other agencies to protect patients from abuse neglect harassment discrimination and breaches of their dignity and respect."
2015-04-09 Snippet(s)
Positive
"Staff knew how to recognise signs of abuse in older people vulnerable adults and children."
Positive
"We asked members of medical nursing and administrative staff about their knowledge of the signs and types of abuse they might encounter."
Latest Snippet(s)
Neutral
"• A member of staff had been supported by the practice to learn basic sign language to assist patients with hearing impairment."
2015-04-09 Snippet(s)
Neutral
"We saw information was available which sign posted young people towards sexual health clinics and posters offered more information about extra services such as contraception advice."
Latest Snippet(s)
Positive
"Kindness respect and compassion Staff treated patients with kindness respect and compassion."
Positive
"• Staff involved and treated patients with compassion kindness dignity and respect."
Positive
"Comments made by patients described the kindness respect and compassion they received."
Positive
"CQC patient comment cards rated the practice highly for kindness respect and compassion."
Positive
"The Partnership is registered with the CQC in respect of the regulated activities: Diagnostic and screening procedures; Family planning; Maternity and midwifery services; Surgical procedures and Treatment of disease disorder or injury."
Positive
"• Staff were clear on their roles and accountabilities including in respect of safeguarding and infection prevention and control."
Positive
"Privacy and dignity The practice respected patients’ privacy and dignity."
Positive
"• Staff recognised the importance of people’s dignity and respect."
Positive
"• Staff took steps including working with other agencies to protect patients from abuse neglect harassment discrimination and breaches of their dignity and respect."
2015-04-09 Snippet(s)
Positive
"These values were clearly displayed on the practices website and in the practice and included working together being treated with courtesy and respect being treated by a suitably qualified person promoting good health through advice and preventative medicine and being seen promptly."
Positive
"Patients said they were treated with compassion dignity and respect and they were involved in decisions about their care and treatment."
Positive
"The evidence from all these sources showed patients were very satisfied with how they were treated and that this was with compassion dignity and respect."
Positive
"Patientcarer support to cope emotionally with care and treatment The survey information we reviewed showed patients were positive about the emotional support provided by the practice and rated it well in this area."
Positive
"All told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected at all times during appointments."
Positive
"All the comments made by patients stated they were treated by a caring and professional practice team who treated them with dignity and respect."
Positive
"We also saw staff treated patients with kindness and respect and maintained confidentiality."
Positive
"We also saw that staff treated patients with kindness and respect and maintained confidentiality."
Positive
"Patients told us their privacy and dignity was respected during consultations and they found the reception area was sufficiently private for most discussions they needed to make."
Positive
"They said staff treated them with dignity and respect."
Positive
"For example two patients told us about how they were provided with access to emotional support services."
Positive
"Disposable curtains were provided in consulting rooms and treatment rooms so that patients’ privacy and dignity was hygienically maintained during examinations investigations and treatments."
Positive
"Staff told us if they had any concerns or observed any instances of discriminatory behaviour or where patients’ privacy and dignity was not being respected; they would raise these with the practice manager."
Latest Snippet(s)
Positive
"• The practice actively promoted equality and diversity."
Neutral
"Staff had received equality and diversity training."
2015-04-09 Snippet(s)
Positive
"We were shown the computer based information that was available to all staff which included sections on equality and harassment and bullying at work."
Positive
"Tackling inequity and promoting equality The practice had recognised the needs of different groups in the planning of its services."
Neutral
"The practice provided equality and diversity training through elearning."
Neutral
"Staff we spoke with confirmed that they had completed the equality and diversity training during their induction period and that equality and diversity was regularly discussed at staff appraisals and meetings."
Latest Snippet(s)
Positive
"• Information about how to make a complaint or raise concerns was available."
Positive
"• The complaint policy and procedures were in line with recognised guidance."
2015-04-09 Snippet(s)
Positive
"None of the patients we spoke with had ever needed to make a complaint about the practice."
Latest Snippet(s)
Positive
"• Structures processes and systems to support good governance and management were clearly set out understood and effective."
Positive
"Governance arrangements There were clear responsibilities roles and systems of accountability to support good governance and management."
Positive
"The governance and management of partnerships joint working arrangements and shared services promoted interactive and coordinated personcentred care."
2015-04-09 Snippet(s)
Neutral
"The practice held monthly practice meetings where governance had been part of the agenda."
Latest Snippet(s)
Positive
"• Quality and sustainability were discussed in relevant meetings where all staff had sufficient access to information."
Latest Snippet(s)
Positive
"• Clinicians engaged in quality improvement and audit to improve effectiveness and appropriateness of the care provided and ensure care was in line with best practice."
Positive
"Monitoring care and treatment The practice had a comprehensive programme of quality improvement activity and routinely reviewed the effectiveness and appropriateness of the care provided."
Positive
"We saw improvements in care for patients as a result of ongoing monitoring clinical audit and quality improvement work provision of additional services such as a dermatology clinic when the local service closed engagement with community projects and local pilot schemes."
Positive
"• The practice was actively involved in quality improvement activity."
Positive
"• Continuous professional development meetings were held monthly to review audits quality improvement work QOF and changes in national guidance."
Positive
"• Clinical audit and quality improvement work was seen as a priority and firmly embedded."
Latest Snippet(s)
Positive
"We saw this had a positive impact on quality of care and outcomes for patients."
Positive
"This report describes our judgement of the quality of care at this service."
2015-04-09 Snippet(s)
Positive
"This report describes our judgement of the quality of care at this service."
2015-04-09 Snippet(s)
Positive
"Cleanliness and infection control Are services safe?"
Positive
"An infection control policy and supporting procedures were available for staff to refer to which enabled them to plan and implement measures to control infection."
Positive
"For example the practice manager had shared the recent findings from an infection control audit with the team."
Positive
"Our interviews with staff confirmed the practice was proactive in providing training and funding for relevant courses for example annual updates for emergency first aid safeguarding vulnerable patients infection control and health and safety."
Positive
"For example there was a lead nurse for infection control and senior partners had lead responsibility for safeguarding vulnerable patients."
Neutral
"They undertook further training which enabled them to provide advice on the practices’ infection control policy and carry out staff training."
Neutral
"All staff received induction training about infection control specific to their role and received annual updates."
Neutral
"Staff were able to describe how they would use these to comply with the practice’s infection control policy for example during intimate patient examinations or minor surgery."
2015-04-09 Snippet(s)
Positive
"Emergency processes were in place for acute pregnancy complications these were achieved as the practice staff worked closely with the midwife and health visitor services."