What is the Quality of Safety at The Peel Medical Practice

Neutral

"The practice had a nominated infection control lead."

Neutral

"There was an infection control policy in place and staff had received up to date training."

Positive

"However clear signage informed patients that consultation rooms were available downstairs if required."

Positive

"Patients said they felt the practice offered a good service and staff were helpful caring and treated them with dignity and respect."

Positive

"• Patients said they were treated with compassion dignity and respect and were involved in decisions about their care and treatment."

Positive

"• Patients said they were treated with dignity and respect and they were involved in their care and decisions about their treatment."

Positive

"• We saw that staff treated patients with kindness and respect and maintained confidentiality."

Positive

"This report describes our judgement of the quality of care at this service."

Neutral

"Consultations and treatments were carried out in the privacy of a consulting room."

Positive

"Overview of safety systems and processes The practice had clearly defined and embedded systems processes and practices in place to keep people safe and safeguarded from the risk of abuse which included: • Arrangements were in place to safeguard children and vulnerable adults from the risk of abuse."

Positive

"A process had been implemented to record information about safety and to ensure it was appropriately reviewed and addressed."

Positive

"• Improved safety systems were being implemented following a change in management but evidence that appropriate recruitment checks had been completed on all staff was incomplete."

Positive

"• Lessons were shared to make sure action was taken to improve safety in the practice."

Positive

"Lessons were shared to make sure action was taken to improve safety in the practice."

Positive

"When there were unintended or unexpected safety incidents the practice evidenced a robust system for recording reviewing and learning."

Positive

"• When there were unintended or unexpected safety incidents the practice recorded reviewed and held monthly meetings for all staff where learning could be shared."

Positive

"We reviewed safety records incident reports national patient safety alerts and minutes of meetings where these were discussed."

Positive

"The practice had systems in place for knowing about notifiable safety incidents • The practice proactively sought feedback from staff and patients which it acted on."

Positive

"The practice had systems in place for knowing about notifiable safety incidents."

Positive

"When there were unexpected or unintended safety incidents: • The practice gave affected people reasonable support feedback and a verbal and written apology • They kept written records of verbal interactions as well as written correspondence."

Positive

"Overview of safety systems and processes The practice had clearly defined and embedded systems processes and practices in place to keep people safe and safeguarded from the risk of abuse which included: • Arrangements were in place to safeguard children and vulnerable adults from the risk of abuse."

Positive

"Staff knew how to recognise signs of abuse in vulnerable adults and children."

Positive

"• The practice held a monthly meeting attended by other professionals including the health visitor and community nurses to discuss the care and treatment needs of patients assigned to the community team."

Positive

"• There was an overarching governance framework which supported the delivery of the strategy and good quality care."

Positive

"Governance arrangements The practice had an overarching governance framework which supported the delivery of the strategy and good quality care."

Neutral

"• The practice had a number of policies and procedures to govern activity and held regular governance meetings."