What is the Quality of Safety at The Hollies Medical Practice

Positive

"In the treatment rooms doors were locked when necessary so that patients’ privacy and dignity was maintained during examinations investigations and treatments."

Neutral

"Consultations and treatments were carried out in the privacy of a consulting room."

Positive

"Overview of safety systems and processes The practice had clearly defined and embedded systems processes and practices in place to keep people safe and safeguarded from abuse which included: • Arrangements were in place to safeguard children and vulnerable adults from the risk of abuse."

Positive

"• Lessons were shared to make sure action was taken to improve safety in the practice."

Positive

"Lessons were shared to make sure action was taken to improve safety in the practice."

Positive

"Information about safety was recorded monitored appropriately reviewed and addressed."

Positive

"When there were unintended or unexpected safety incidents the practice evidenced a robust system for recording reviewing and learning."

Positive

"• When there were unintended or unexpected safety incidents the practice recorded reviewed and held monthly meetings for all staff where learning could be shared."

Positive

"We reviewed safety records incident reports national patient safety alerts and minutes of meetings where these were discussed."

Positive

"The practice had systems in place for knowing about notifiable safety incidents • The practice proactively sought feedback from staff and patients which it acted on."

Positive

"The practice had systems in place for knowing about notifiable safety incidents."

Positive

"When there were unexpected or unintended safety incidents: • The practice gave affected people reasonable support feedback and a verbal and written apology • They kept written records of verbal interactions as well as written correspondence."

Neutral

"It covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality."

Positive

"Overview of safety systems and processes The practice had clearly defined and embedded systems processes and practices in place to keep people safe and safeguarded from abuse which included: • Arrangements were in place to safeguard children and vulnerable adults from the risk of abuse."

Positive

"Staff knew how to recognise signs of abuse in vulnerable adults and children."

Neutral

"The practice had a nominated infection control lead."

Neutral

"There was an infection control policy in place and staff had received up to date training."

Positive

"Patients said they felt the practice offered good service and staff were helpful caring and treated them with dignity and respect."

Positive

"Patients said they felt the practice offered an efficient service and staff were helpful caring and treated them with dignity and respect."

Positive

"• Patients said they were treated with dignity and respect and they were involved in their care and decisions about their treatment."

Positive

"We heard a number of positive experiences about the support and compassion they received."

Positive

"• We saw that staff treated patients with kindness and respect and maintained confidentiality."

Positive

"In the treatment rooms doors were locked when necessary so that patients’ privacy and dignity was maintained during examinations investigations and treatments."

Positive

"• There was an overarching governance framework which supported the delivery of the strategy and good quality care."

Positive

"Governance arrangements The practice had an overarching governance framework which supported the delivery of the strategy and good quality care."

Neutral

"• There was a high level of clinical governance evidenced through a constructive engagement with staff a failsafe patient recall system and proactively reviewed performance management arrangements."

Neutral

"The practice had a number of policies and procedures to govern activity and held regular governance meetings."

Neutral

"• Staff received training that included: safeguarding fire procedures basic life support and information governance awareness."

Positive

"This report describes our judgement of the quality of care at this service."