What is the Quality of Facilities at The Hollies Medical Practice

Positive

"• The practice team met on a regular basis with other professionals including palliative care and community nurses to discuss the care and treatment needs of patients approaching the end of their life and those at increased risk of unplanned admission to hospital."

Positive

"• Where a patient’s mental capacity to consent to care or treatment was unclear the GP or practice nurse assessed the patient’s capacity and where appropriate recorded the outcome of the assessment."

Positive

"Management monitoring and improving outcomes for people The practice used the information collected for the Quality Outcomes Framework QOF and performance against national screening programmes to monitor outcomes for patients."

Neutral

"It is based on a combination of what we found when we inspected information from our ongoing monitoring of data about services and information given to us from the provider patients the public and other organisations."

Neutral

"• Arrangements were in place for planning and monitoring the number of staff and mix of staff needed to meet patients’ needs."

Positive

"For example; • The number of disabled parking bays had been increased and relocated to the front of the building following discussion with the PPG."

Positive

"The practice promoted the use of the internet to make an appointment on noticeboards and planned to review the staff mix at peak call times."

Neutral

"• There was a high level of clinical governance evidenced through a constructive engagement with staff a failsafe patient recall system and proactively reviewed performance management arrangements."

Neutral

"It covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality."

Neutral

"It covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality."

Positive

"Clinical exception rates allow practices not to be penalised where for example patients do not attend for a review or where a medicine cannot be prescribed due to side effects."