What is the Quality of Safety at Crown Medical Practice

Positive

"Curtains were provided in consulting rooms and treatment rooms so that patients’ privacy and dignity was maintained during examinations investigations and treatments."

Neutral

"Consultations and treatments were carried out in the privacy of a consulting room."

Positive

"A health and safety audit was seen but outstanding actions had not been completed."

Positive

"All staff were fully trained on the system and commented positively about the system’s safety and ease of use."

Positive

"Lessons were shared to make sure action was taken to improve safety in the practice."

Positive

"Information about safety was recorded monitored appropriately reviewed and addressed."

Positive

"Monitoring safety and responding to risk The practice had some systems processes and policies in place to manage and monitor risks to patients staff and visitors to the practice."

Positive

"Reliable safety systems and processes including safeguarding The practice had safeguarding vulnerable adults and children policies in place which were accessible to all staff."

Positive

"The practice told us that health and safety issues were discussed in practice meetings but no written risk assessment had been completed by the practice."

Positive

"We reviewed safety records incident reports and minutes of meetings where these were discussed."

Positive

"The practice had not completed the training programme but had planned to complete in the areas identified as required for example health safety and welfare equality diversity and human rights."

Neutral

"A risk assessment had not been completed to ensure the safety of this confidential information within the practice."

Positive

"Staff knew how to recognise signs of abuse in vulnerable adults and children."

Positive

"Cleanliness and infection control All areas within the practice were found to be visibly clean and tidy."

Neutral

"Annual infection control audits were completed but were not in line with national guidelines."

Neutral

"There was an infection control policy in place."

Neutral

"The infection control policy had been reviewed annually but did not take account of the most up to date infection control guidance."

Positive

"Parents of children who failed to attend appointments were contacted and the health visitor and social services informed."

Neutral

"The practice followed up alerts by writing to the parents of the child and informing both the health visitor and social services."

Positive

"Confidentiality at the reception area was managed using a sign asking patients to stand back and there was no clear sign offering a confidential area if patients wanted to discuss sensitive issues or appeared distressed."

Positive

"There was a sign and an NHS England leaflet on how to make a complaint."

Neutral

"The practice arranged sign language communicators and used fax and text messages to communicate with patients with hearing difficulties."

Neutral

"The reception area had a hearing loop and a sign to inform patients."

Positive

"Patients said they felt the practice offered good service and staff were helpful caring and treated them with dignity and respect."

Positive

"• Patients said they were treated with dignity and respect and they were involved in their care and decisions about their treatment."

Positive

"Patients told us they were treated with compassion dignity and respect."

Positive

"Curtains were provided in consulting rooms and treatment rooms so that patients’ privacy and dignity was maintained during examinations investigations and treatments."

Positive

"The practice had not completed the training programme but had planned to complete in the areas identified as required for example health safety and welfare equality diversity and human rights."

Positive

"Governance arrangements The practice had an overarching governance framework which supported the delivery of the strategy and good quality care."

Positive

"This report describes our judgement of the quality of care at this service."