What is the Quality of Care at Crown Medical Practice

Positive

"Good ––– People experiencing poor mental health including people with dementia The practice is rated as good for the care of people experiencing poor mental health including people with dementia."

Neutral

"The practice held a register of patients with a learning disability and had developed individual care plans for each patient."

Positive

"The practice nurse managed the care of patients with long term conditions such as diabetes heart disease and asthma with support from the GPs."

Positive

"Evidence was viewed on the day of inspection for example management of asthma and chronic obstructive pulmonary disorder COPD."

Positive

"The practice also encouraged its patients to attend national screening programmes for bowel and breast cancer screening."

Positive

"One audit had been carried out to check that the management of gestational diabetes was in line with NICE guidelines."

Positive

"The practice nurse managed the care of patients with long term conditions such as diabetes heart disease and asthma with support from the GPs."

Positive

"The second audit looked at on the day of inspection evidenced that the practice had improved the intervention to manage diabetes by increasing the number of blood tests and reviews completed."

Positive

"For example the practice had identified patients with diabetes who blood results were higher than recommended."

Positive

"The second audit cycle demonstrated an improvement in the management of patients with diabetes as shown by the QOF results."

Neutral

"We found that the nursing staff had the knowledge skills and competency to respond to the needs of patients with a long term condition such as diabetes and asthma."

Neutral

"The practice was actively engaged with the local Clinical Commissioning Group CCG and therefore involved in shaping local services."

Neutral

"The practice held a register of patients with a learning disability and had developed individual care plans for each patient."

Positive

"Situated in this area was a booth containing a blood pressure machine for patients to use and a touchscreen providing patient information on the practice and on local health services available."

Positive

"Good ––– People experiencing poor mental health including people with dementia The practice is rated as good for the care of people experiencing poor mental health including people with dementia."

Positive

"People experiencing poor mental health were offered an annual physical health check."

Neutral

"The practice regularly worked with multidisciplinary teams in the case management of patients with mental health needs."

Neutral

"Although the business continuity plan enabled the services to be maintained a review after the event resulted in the purchase of vaccine cooler bags the introduction of locum packs and the transfer of electronic data to a new server."