Latest Snippet(s)
Neutral
"The provider s corporate team includes a Medical Director a Director of Nursing a Director of Operations an infection control nurse and a range of corporate administrative staff."
2015-01-22 Snippet(s)
Positive
"Cleanliness and infection control We observed the premises to be clean and tidy."
Positive
"An infection control policy and supporting procedures were available for staff to refer to which enabled them to plan and implement control of infection measures."
Neutral
"All staff had completed online infection control training in the last year."
Neutral
"For example personal protective equipment including disposable gloves aprons and coverings were available for staff to use and staff were able to describe how they would use these in order to comply with the practice’s infection control policy."
Neutral
"For example there was a lead nurse for infection control and one of the GPs was the lead for safeguarding."
Latest Snippet(s)
Positive
"• Patients were supported treated with dignity and respect and were involved as partners in their care."
2015-01-22 Snippet(s)
Positive
"Patients said they were treated with compassion dignity and respect and they were involved in care and treatment decisions."
Positive
"The evidence from this survey showed the patients were satisfied with how they were treated and they experienced compassion dignity and respect."
Positive
"Five out of six patients told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."
Positive
"We saw that staff treated patients with kindness and respect ensuring confidentiality was maintained."
Positive
"Disposable curtains were provided in consulting and treatment rooms so that patients’ privacy and dignity was maintained during examinations investigations and treatments."
Positive
"Staff told us if they had any concerns or observed any instances of discriminatory behaviour or where patients’ privacy and dignity was not being respected they would raise these with the office manager."
Latest Snippet(s)
Positive
"• The leadership governance and culture of the practice promoted the delivery of high quality personcentred care."
2015-01-22 Snippet(s)
Neutral
"The practice had a number of policies and procedures to govern activity and regular governance meetings had taken place."
Latest Snippet(s)
Positive
"This report describes our judgement of the quality of care at this service."
Positive
"Our judgement of the quality of care at this service is based on a combination of what we found when we inspected information from our ongoing monitoring of data about services and information from the provider patients the public and other organisations."
2015-01-22 Snippet(s)
Positive
"This report describes our judgement of the quality of care at this service."
Positive
"Since Carfax Health Enterprise CIC took over they have completed extensive refurbishment work and upgrades to clinical records and systems to manage the quality of care provided."
2015-01-22 Snippet(s)
Positive
"Five out of six patients told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."
Positive
"Disposable curtains were provided in consulting and treatment rooms so that patients’ privacy and dignity was maintained during examinations investigations and treatments."
Positive
"Staff told us if they had any concerns or observed any instances of discriminatory behaviour or where patients’ privacy and dignity was not being respected they would raise these with the office manager."
Neutral
"Staff and patients told us all consultations and treatments were carried out in the privacy of a consulting room."
2015-01-22 Snippet(s)
Positive
"All staff were fully trained to use the system and commented positively about the system’s safety and ease of use."
Positive
"Information about safety was recorded monitored appropriately reviewed and addressed."
Positive
"The GPs told us clinical audits were often linked to medicines management information safety alerts or as a result of information from the quality and outcomes framework QOF."
Positive
"Learning and improvement from safety incidents The practice had a system in place for reporting recording and monitoring significant events incidents and accidents."
Positive
"Health and safety information was displayed for staff to see and there was an identified health and safety representative."
Positive
"For example reported incidents national patient safety alerts as well as comments and complaints received from patients."
Positive
"We reviewed safety records incident reports and minutes of meetings where these were discussed in the last year."
Positive
"Reliable safety systems and processes including safeguarding The practice had systems to manage and review risks to vulnerable patients."
2015-01-22 Snippet(s)
Positive
"Staff knew how to recognise signs of abuse in vulnerable adults and children."
2015-01-22 Snippet(s)
Positive
"Tackling inequity and promoting equality The practice had recognised the needs of different groups in the planning of its services."
2015-01-22 Snippet(s)
Positive
"None of the patients spoken with had ever needed to make a complaint about the practice."
Positive
"We read one complaint in detail and found it had been satisfactorily handled and dealt with in a timely way."
2015-01-22 Snippet(s)
Positive
"Areas for improvement Action the service SHOULD take to improve • The provider should capture patient views regularly to ensure the practice acts on patient views and improves the quality of service provided."
Positive
"The provider should put the following actions in place: • Capture patient views regularly to ensure the practice acted on patient views and where needed improved the quality of service it provided."
Positive
"There is a team of directors that oversee Sparcells Surgery and all have a role in maintaining the quality of service provided at the practice."