What is the Quality of Safety at Measham Medical Unit

Positive

"They also told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."

Positive

"• There were curtains in treatment and consulting rooms to ensure a patient s privacy and dignity during examinations investigations and treatments."

Positive

"• There was an effective system in place for reporting and recording significant events • Lessons were shared to make sure action was taken to improve safety in the practice."

Positive

"They were committed to providing the best possible health care for patients that ensured their safety and wellbeing."

Positive

"The practice had a variety of other risk assessments in place to monitor safety of the premises such as control of substances hazardous to health infection prevention and control and legionella Legionella is a bacterium which can contaminate water systems in buildings."

Positive

"The practice had systems in place to monitor any notifiable safety incidents and ensured this information was shared with staff to ensure appropriate action was taken."

Positive

"Lessons were shared to make sure action was taken to improve safety in the practice."

Positive

"• When there were unexpected safety incidents patients received support information and a verbal and written apology."

Positive

"Overview of safety systems and processes The practice had clearly defined systems processes and practices in place to keep patients safe which included: • There were arrangements in place to safeguard children and vulnerable adults from abuse that reflected relevant legislation."

Positive

"Our key findings across all the areas we inspected were as follows: • Information about safety was recorded monitored reviewed and any issues were addressed in a timely way."

Positive

"We reviewed safety records incident reports and minutes of meetings where these were regularly discussed."

Positive

"There was a health and safety policy available on the practice’s computer system which was regularly reviewed."

Positive

"This included safeguarding fire safety procedures and basic life support and information governance awareness."

Neutral

"Where patients were affected by safety incidents they received information an apology where appropriate and were told about any actions the practice had taken to prevent similar incidents happening again."

Neutral

"It covered such topics as health and safety safeguarding infection prevention and control fire safety and confidentiality."

Positive

"• Staff knew how to recognise signs of abuse in vulnerable adults and children."

Positive

"Overview of safety systems and processes The practice had clearly defined systems processes and practices in place to keep patients safe which included: • There were arrangements in place to safeguard children and vulnerable adults from abuse that reflected relevant legislation."

Positive

"She had received additional training and was in contact with local infection control teams to keep up to date with best practice."

Neutral

"There was an infection control policy which included annual infection control audits."

Neutral

"We spoke with a health visitor who confirmed this."

Positive

"Patients said they felt the practice offered an excellent service and staff were very caring and polite and treated them with dignity and respect."

Positive

"• Patients said they were treated with care dignity and respect and they were involved in their care and decisions about their treatment."

Positive

"They also told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."

Positive

"• We saw staff treated patients with kindness and respect and maintained patient and information confidentiality."

Positive

"Patients said that that they were treated with dignity and respect and they knew they could request a chaperone during an examination."

Positive

"• There were curtains in treatment and consulting rooms to ensure a patient s privacy and dignity during examinations investigations and treatments."

Positive

"For example following a complaint about a delayed medication due to supply problems dispensary staff were asked to contact patients if this problem arose again so that the patient was kept better informed."

Positive

"Governance arrangements The practice had a governance framework which supported the delivery of the strategy and good quality care."

Positive

"This included safeguarding fire safety procedures and basic life support and information governance awareness."

Neutral

"The practice had a number of policies and procedures to govern activity and held regular governance meetings."

Positive

"The practice could evidence quality improvement with a number of clinical audits across a range of areas."

Positive

"This report describes our judgement of the quality of care at this service."