What is the Quality of Care at Mulgrave Road Surgery

Positive

"Good ––– People experiencing poor mental health including people with dementia The practice is rated as good for the care of people experiencing poor mental health including people with dementia."

Positive

"The practice staff had received dementia friends training and the practice was part of a pilot project in identifying possible patients through the care home staff."

Positive

"• There were longer appointments available for patients with a learning disability and those with complex longterm conditions."

Positive

"The practice had a nominated administrative lead for inviting learning disability patients for annual reviews; they sent invitation letter in pictorial and ‘easy read’ to facilitate understanding and reduce undue stress concerning the visit."

Positive

"The practice ran nurse led clinics for patients with asthma chronic obstructive pulmonary disease diabetes and chronic heart disease."

Positive

"The practice also encouraged its patients to attend national screening programmes for bowel and breast cancer screening."

Positive

"The practice sent personalised letters for patients who do not respond to cancer screening."

Positive

"The practice ran nurse led clinics for patients with asthma chronic obstructive pulmonary disease diabetes and chronic heart disease."

Positive

"This allowed the practice to identify undiagnosed issues such as diabetes and an opportunity for health promotion."

Positive

"• The practice worked with the Clinical Commissioning Group CCG medicines management team and undertook mandatory and optional prescribing audits such as those for antibiotic prescribing."

Neutral

"The above audit and CCG data indicated a reduction in the proportion of antibiotic items that are cephalosporins or quinolones prescribed by the practice."

Positive

"• There were longer appointments available for patients with a learning disability and those with complex longterm conditions."

Positive

"The practice had a nominated administrative lead for inviting learning disability patients for annual reviews; they sent invitation letter in pictorial and ‘easy read’ to facilitate understanding and reduce undue stress concerning the visit."

Positive

"• The practice offered a text messaging service which reminded patients about their appointments reviews and flu immunisations; they also ran a campaign via text messaging and offered chlamydia screening."

Positive

"• The practice had a self blood pressure checking machine in the waiting area which could be used by patients."

Positive

"• Staff had a good understanding of how to support patients with mental health needs and dementia."

Positive

"Good ––– People experiencing poor mental health including people with dementia The practice is rated as good for the care of people experiencing poor mental health including people with dementia."

Positive

"• The practice regularly worked with multidisciplinary teams in the case management of people experiencing poor mental health including those with dementia."

Positive

"The practice had a lead member of administrative staff for mental health who encouraged patients to attend health screening and followed up mental health patients who attended accident and emergency."

Neutral

"• The practice had told patients experiencing poor mental health about how to access various support groups and voluntary organisations."