Latest Snippet(s)
Positive
"• Curtains were provided in consulting rooms so that patients’ privacy and dignity was maintained during examinations investigations and treatments."
2016-07-12 Snippet(s)
Positive
"Curtains were provided in consulting rooms so that patients’ privacy and dignity was maintained during examinations investigations and treatments."
Latest Snippet(s)
Positive
"The practice could not assure us that the arrangements in respect of health and safety the security of the building and the recording of significant events and patient safety alerts were adequate."
Positive
"The practice had systems in place for knowing about notifiable safety incidents and ensured this information was shared with staff to ensure appropriate action was taken."
Positive
"Lessons were shared to make sure action was taken to improve safety in the practice."
Positive
"Staff understood and fulfilled their responsibilities with regard to raising concerns recording safety incidents and reporting them both internally and externally."
Positive
"When there were unintended or unexpected safety incidents patients received reasonable support truthful information and verbal or written apologies."
Positive
"At our previous inspection there was no comprehensive system in place to manage patient safety alerts."
Positive
"Staff had received health and safety training."
Positive
"They had received training that included: fire and health and safety equality and diversity basic life Are services effective?"
Positive
"The practice had systems in place for knowing about notifiable safety incidents."
2016-07-12 Snippet(s)
Positive
"For example there was no health and safety or fire risk assessment or regular fire drills."
Positive
"• Ensure there is an effective system in place to manage patient safety alerts."
Positive
"There was not a comprehensive system in place to manage patient safety alerts."
Positive
"There was no comprehensive system in place to manage patient safety alerts."
Positive
"Overview of safety systems and processes The practice had some systems processes and practices in place to keep people safe: • Staff were aware of who to speak to in the practice if there were safeguarding issues."
Positive
"• Ensure they follow systems and processes in relation to health and safety and fire safety and understand the requirements and actions from the legionella risk assessment."
Positive
"The staff had not received any recent fire safety training and there were no documented fire evacuation drills."
Positive
"We were unable to verify child safeguarding fire safety and health and safety training."
Positive
"• There was no comprehensive system in place to manage patient safety alerts."
Positive
"There was no system in place to manage patient safety alerts to demonstrate the practice had done everything reasonably practicable to mitigate any such risks."
Positive
"Specifically: Systems and processes were not in place in relation to health and safety and fire safety and the registered persons could not demonstrate they had met the requirements and actions from the legionella risk assessment."
Positive
"The practice manager managed the dissemination of national patient safety alerts."
Positive
"• There was a health and safety policy which had been reviewed recently."
Positive
"Staff had not received health and safety training."
Latest Snippet(s)
Positive
"Staff knew how to recognise signs of abuse in vulnerable adults and children."
Positive
"Arrangements were in place to safeguard adults and children from abuse that reflected relevant legislation and local requirements."
2016-07-12 Snippet(s)
Positive
"Staff knew how to recognise signs of abuse in vulnerable adults and children."
Latest Snippet(s)
Positive
"The practice was clean and hygienic and infection control arrangements were in place."
Neutral
"One of the practice nurses was the infection control lead."
Neutral
"There were infection control policies in place."
Neutral
"Regular infection control and hand hygiene audits had been carried out and where actions were raised these had been addressed."
Neutral
"We confirmed staff had received infection control training for staff."
2016-07-12 Snippet(s)
Positive
"There were infection control policies in place however there was no sharps injury policy."
Positive
"There were infection control arrangements in place and the practice was clean and hygienic."
Positive
"We were unable to verify infection control training for staff."
Neutral
"One of the practice nurses was the infection control lead."
Neutral
"Regular infection control and hand hygiene audits had been carried out and where actions were raised these had been addressed."
Latest Snippet(s)
Neutral
"Safeguarding issues were discussed in the monthly multidisciplinary meetings which the health visitor attended where possible."
Neutral
"Multidisciplinary team MDT meetings took place monthly; the district nurse health visitor and social worker attended where possible."
2016-07-12 Snippet(s)
Neutral
"Safeguarding issues were discussed in the monthly multidisciplinary meetings which the health visitor attended where possible."
Neutral
"Multidisciplinary team MDT meetings took place monthly; the district nurse health visitor and social worker attended where possible."
Latest Snippet(s)
Positive
"• Patients said they were treated with compassion dignity and respect and they were involved in their care and decisions about their treatment."
Positive
"Patients said they were treated with compassion dignity and respect and they were involved in decisions about their care and treatment."
Positive
"The practice could not assure us that the arrangements in respect of health and safety the security of the building and the recording of significant events and patient safety alerts were adequate."
Positive
"We also saw that staff treated patients with kindness and respect."
Positive
"• Curtains were provided in consulting rooms so that patients’ privacy and dignity was maintained during examinations investigations and treatments."
2016-07-12 Snippet(s)
Positive
"Patients said they were treated with compassion dignity and respect and they were involved in decisions about their care and treatment."
Positive
"We also saw that staff treated patients with kindness and respect."
Positive
"Curtains were provided in consulting rooms so that patients’ privacy and dignity was maintained during examinations investigations and treatments."
Latest Snippet(s)
Positive
"They had received training that included: fire and health and safety equality and diversity basic life Are services effective?"
Latest Snippet(s)
Positive
"Staff we spoke with were aware of the practice’s policy and knew how to respond in the event of a patient raising a complaint or concern with them directly."
2016-07-12 Snippet(s)
Positive
"However there was no information available to patients who wished to make a complaint to the practice or information on their website setting out their options for how to complain."
Latest Snippet(s)
Positive
"Governance arrangements The practice had an overarching governance framework which supported the delivery of the strategy and good quality care."
2016-07-12 Snippet(s)
Positive
"There were some governance arrangements in place to support good quality care; however there were areas which needed to be improved."
Positive
"Governance arrangements There were some governance arrangements which supported the delivery of the strategy and care."
Positive
"They had started with the Quality and Outcomes Framework QOF had completed the information governance toolkit took steps towards setting up a patient participation group PPG and looked at where the practice could obtain training needed for staff."
Latest Snippet(s)
Positive
"This report describes our judgement of the quality of care at this service."
2016-07-12 Snippet(s)
Positive
"This report describes our judgement of the quality of care at this service."
2016-07-12 Snippet(s)
Positive
"Clinical audits were carried out to demonstrate quality improvement and all relevant staff were involved to improve care and treatment and people’s outcomes."