What is the Quality of Safety at Sunderland GP Alliance - Special Allocation Scheme

Positive

"The provider’s vision and values were candour respect innovation safety and being proactive."

Positive

"Track record on safety The practice had a good safety record."

Positive

"• Staff were clear on their roles and accountabilities including in respect of safeguarding and infection prevention and control • Practice leaders had established proper policies procedures and activities to ensure safety however some of these required review to ensure risks to the service were managed affectively."

Positive

"• All employed staff received uptodate safeguarding and safety training appropriate to their role."

Positive

"Risks to patients There were systems to assess monitor and manage risks to patient safety however some of these required review."

Positive

"• There was a strong emphasis on the safety and wellbeing of all staff."

Positive

"• The process to identify understand monitor and address current and future risks including risks to patient safety required review."

Positive

"• The practice had clear systems to manage risk; however some of these required improvement so that safety incidents were less likely to happen."

Positive

"The practice learned from external safety events as well as patient and medicine safety alerts."

Positive

"However; these plans required review to ensure the practice could continue safety if the building was not available."

Positive

"• The provider had a suite of safety policies including adult and child safeguarding policies which were regularly reviewed and communicated to staff at the practice."

Positive

"Staff received safety information for the practice as part of their induction and refresher training."

Positive

"• There were comprehensive risk assessments in relation to safety issues."

Positive

"• There was a system for receiving and acting on safety alerts."

Positive

"For example we saw that there was no local meeting structure that enabled staff to discuss and learn from issues such as significant events complaints or safety alerts."

Neutral

"This helped it to understand risks and gave a clear accurate and current picture that led to safety improvements."

Neutral

"• Practice leaders had oversight of national and local safety alerts."

Positive

"• Quality improvement work had a positive impact on the quality of care and outcomes for patients."

Positive

"Good As part of our inspection process we also look at the quality of care for specific population groups."

Positive

"This report describes our judgement of the quality of care at this service."

Positive

"Privacy and dignity The practice respected patients’ privacy and dignity."

Positive

"Staff took steps to protect patients from abuse neglect harassment discrimination and breaches of their dignity and respect."

Positive

"The security company was required to sign a confidentially agreement and each security guard who worked at the practice was required to also sign a confidentially agreement."

Positive

"Kindness respect and compassion Staff treated patients with kindness respect and compassion."

Positive

"• Staff involved and treated patients with compassion kindness dignity and respect."

Positive

"The provider’s vision and values were candour respect innovation safety and being proactive."

Positive

"Privacy and dignity The practice respected patients’ privacy and dignity."

Positive

"• Staff recognised the importance of patients’ dignity and respect."

Positive

"Staff took steps to protect patients from abuse neglect harassment discrimination and breaches of their dignity and respect."

Positive

"• Staff were clear on their roles and accountabilities including in respect of safeguarding and infection prevention and control • Practice leaders had established proper policies procedures and activities to ensure safety however some of these required review to ensure risks to the service were managed affectively."

Positive

"The practice had not completed any patient survey to enable them to gather feedback from patients relating to whether they felt they were treated with compassion dignity and respect."

Positive

"• The practice actively promoted equality and diversity."

Neutral

"Staff had received equality and diversity training."

Positive

"Listening and learning from concerns and complaints • The complaint policy and procedures were in line with recognised guidance."

Positive

"Governance arrangements The provider was able to demonstrate that there were clear responsibilities roles and systems of accountability to support good governance and management."

Positive

"• The provider had structures processes and systems to support good governance and management and these were clearly set out and understood."

Positive

"However some aspects of the practice’s governance arrangements were not sufficiently rigorous."

Positive

"However the local governance arrangements required review to ensure effectiveness and learning."

Positive

"For example the governance arrangements had not identified that the processes in place to manage significant events were not fully effective."

Positive

"• The provider told us that quality and sustainability were discussed in relevant meetings where all staff had sufficient access to information."

Positive

"Monitoring care and treatment The practice had a programme of quality improvement activity and routinely reviewed the effectiveness and appropriateness of the care provided."