Latest Snippet(s)
Positive
"Privacy and dignity The practice respected patients’ privacy and dignity."
2015-07-02 Snippet(s)
Positive
"This would ensure patients’ privacy and dignity in the event of anyone else entering the room during treatment."
Latest Snippet(s)
Positive
"There was a responsible person within the practice to ensure that safety alerts were appropriately managed."
Positive
"Track record on safety The practice had a good track record on safety."
Positive
"The practice learned and shared lessons identified themes and took action to improve safety in the practice."
Positive
"• Review the system to track and monitor safety alerts effectively."
Positive
"• There was a strong emphasis on the safety and wellbeing of all staff."
Positive
"For example we saw evidence of fire risk safety and health and safety."
Positive
"• The practice acted on and learned from external safety events as well as patient and medicine safety alerts."
Positive
"• Practice leaders had established proper policies procedures and activities to ensure safety and assured themselves that they were operating as intended."
Positive
"Practice leaders had oversight of national and local safety alerts incidents and complaints."
Positive
"• The practice conducted safety risk assessments."
Positive
"Staff received safety information for the practice as part of their induction and refresher training."
Positive
"• All staff had received uptodate safeguarding and safety training appropriate to their role however on the day of inspection the practice were unable to provide evidence that safeguarding training had been completed for all of the GPs."
Positive
"• There were comprehensive risk assessments in relation to safety issues."
Positive
"This helped it to understand risks and gave a clear accurate and current picture of safety that led to safety improvements."
Neutral
"• The practice had clear systems to manage risk so that safety incidents were less likely to happen."
2015-07-02 Snippet(s)
Positive
"The practice had a clear vision with quality and safety as its top priority."
Positive
"Our key findings were as follows: • The practice had comprehensive systems for monitoring and maintaining the safety of patients and the care and treatment they provided to their patients."
Positive
"• The practice had a clear vision which had quality and safety as a high priority."
Positive
"We were also shown records that demonstrated information gained from other sources such as clinical audits and health and safety audits was assessed with patient safety in mind."
Positive
"Health and safety information was displayed for staff to see and there was an identified health and safety representative who had received appropriate training for the role."
Positive
"Information about safety was recorded monitored appropriately reviewed and addressed."
Positive
"A safety alert had been issued warning that some batches may have contained too little or too much insulin."
Positive
"Monitoring safety and responding to risk The practice had systems processes and policies in place to manage and monitor risks to patients staff and visitors to the practice."
Positive
"For example reported incidents and national patient safety alerts as well as comments and complaints received from patients."
Positive
"We reviewed safety records incident reports and minutes of meetings where these had been discussed for the last three years."
Positive
"We saw how national patient safety alerts were discussed in staff meetings with practice staff."
Positive
"The practice also had a health and safety policy."
Latest Snippet(s)
Positive
"• Staff took steps including working with other agencies to protect patients from abuse neglect harassment discrimination and breaches of their dignity and respect."
Positive
"Staff took steps including working with other agencies to protect patients from abuse neglect harassment discrimination and breaches of their dignity and respect."
2015-07-02 Snippet(s)
Positive
"Staff knew how to recognise signs of abuse in older people vulnerable adults and children."
Latest Snippet(s)
Neutral
"There was a designated infection control lead."
2015-07-02 Snippet(s)
Positive
"Cleanliness and infection control We noted that the premises to be visibly clean and tidy."
Positive
"No action points were needed from this latest infection control audit however we noted that the previous audit had highlighted the need for some rooms within the practice to be tidied."
Positive
"An infection control policy along with supporting procedures were available for staff to refer to which enabled them to plan and implement measures to control infection."
Neutral
"The practice had a lead for infection control who had undertaken further training to enable them to provide advice on the practice infection control policy and carry out staff training."
Neutral
"We saw all staff received induction training about infection control specific to their role and received regular updates."
2015-07-02 Snippet(s)
Positive
"There were consent forms for patients to sign agreeing to minor surgery procedures."
Latest Snippet(s)
Positive
"Kindness respect and compassion Staff treated patients with kindness respect and compassion."
Positive
"• Staff involved and treated patients with compassion kindness dignity and respect."
Positive
"• The practice was in line with local and national averages for outcomes relating to kindness respect and compassion on the national GP patient survey."
Positive
"Privacy and dignity The practice respected patients’ privacy and dignity."
Positive
"• Staff recognised the importance of people’s dignity and respect."
Positive
"• Staff took steps including working with other agencies to protect patients from abuse neglect harassment discrimination and breaches of their dignity and respect."
Positive
"• Staff were clear on their roles and accountabilities including in respect of safeguarding and infection prevention and control."
Positive
"Staff took steps including working with other agencies to protect patients from abuse neglect harassment discrimination and breaches of their dignity and respect."
2015-07-02 Snippet(s)
Positive
"Patients told us they were treated with compassion dignity and respect and they were involved in their care and treatment decisions."
Positive
"We saw that staff treated patients with kindness and respect and were aware of the importance of confidentiality."
Positive
"Patients said GPs and practice nurses treated them with dignity and respect were professional and courteous at all times and gave patients the time they needed."
Positive
"Patients felt they were always treated with respect and dignity by all members of staff."
Positive
"• Patients felt that they were treated with dignity and respect."
Positive
"This would ensure patients’ privacy and dignity in the event of anyone else entering the room during treatment."
Positive
"We looked at the guidance in place for staff about expected and unexpected changing circumstances in respect of staffing."
Positive
"GPs told us how they treated patients with respect and ensured they were kept fully informed during consultations and subsequent investigations."
Latest Snippet(s)
Positive
"• The practice actively promoted equality and diversity."
Neutral
"Staff had received equality and diversity training."
2015-07-02 Snippet(s)
Positive
"Tackling inequity and promoting equality Almost all who used Rother House Medical Centre spoke English as their first language."
Latest Snippet(s)
Positive
"• Information about how to make a complaint or raise concerns was available."
Positive
"• The complaint policy and procedures were in line with recognised guidance."
2015-07-02 Snippet(s)
Positive
"The practice had only received one formal complaint within the last twelve months."
Neutral
"The complaint was investigated and responded to in a way which satisfied the patient."
Latest Snippet(s)
Positive
"• Structures processes and systems to support good governance and management were clearly set out understood and effective."
Positive
"Governance arrangements There were clear responsibilities roles and systems of accountability to support good governance and management."
Positive
"The governance and management of partnerships joint working arrangements and shared services promoted interactive and coordinated personcentred care."
Positive
"This included governance with clearly defined lead management roles and responsibilities."
2015-07-02 Snippet(s)
Positive
"This included governance with clearly defined lead management roles and responsibilities."
Neutral
"GPs we spoke with demonstrated how the practice kept up to date with research and governance recommendations and communicated these accordingly."
Neutral
"GPs also met regularly to discuss clinical and governance issues."
Latest Snippet(s)
Positive
"• Quality and sustainability were discussed in relevant meetings where all staff had sufficient access to information."
Latest Snippet(s)
Positive
"Monitoring care and treatment • The practice had a programme of quality improvement activity and routinely reviewed the effectiveness and appropriateness of the care provided."
Positive
"• The practice was actively involved in quality improvement activity."
2015-07-02 Snippet(s)
Positive
"Management lead through learning & improvement The practice was focussed on quality improvement and learning."
Latest Snippet(s)
Positive
"• Clinical audit had a positive impact on quality of care and outcomes for patients."
Positive
"This report describes our judgement of the quality of care at this service."
2015-07-02 Snippet(s)
Positive
"This report describes our judgement of the quality of care at this service."
2015-07-02 Snippet(s)
Positive
"It was clear patients experienced the quality of service that met their needs."