What is the Quality of Safety at York House Medical Centre

Positive

"Patients’ privacy and dignity was maintained."

Positive

"Curtains were provided in consulting rooms so that patients’ privacy and dignity was maintained."

Positive

"• Information about safety was recorded monitored appropriately reviewed and addressed."

Positive

"Information about safety was recorded monitored appropriately reviewed and addressed."

Positive

"Overview of safety systems and processes The practice had processes and practices in place to keep people safe which included: • The practice had systems to manage and review risks to vulnerable children young people and adults."

Positive

"We reviewed safety records incident reports and minutes of meetings where these were discussed and saw evidence of changing practice in response to these."

Positive

"National patient safety alerts were sent to the practice manager who ensured that the GPs and practice pharmacist were aware and any necessary action was taken and documented in individual records."

Positive

"Staff described examples of situations where they had identified and escalated concerns about the safety of children."

Positive

"Staff knew how to recognise signs of abuse in older people vulnerable adults and children."

Neutral

"One of the practice nurses was the infection control lead."

Neutral

"There was an infection control protocol in place and staff had received up to date training."

Neutral

"The meetings included the lead GP for safeguarding specialist midwives health visitor and school nurses."

Positive

"Notices in the patient waiting room sign posted people to a number of support groups and organisations."

Positive

"Patientcarer support to cope emotionally with care and treatment Patients we spoke with were positive about the emotional support provided by the practice and rated it well in this area."

Positive

"The practice nurses had completed appropriate training and were proactive in maintaining their professional knowledge and experience in respect of vaccine administration."

Positive

"We saw staff treated patients with dignity and respect."

Positive

"Patients’ privacy and dignity was maintained."

Positive

"Curtains were provided in consulting rooms so that patients’ privacy and dignity was maintained."

Positive

"The practice told us that staff had the essential training for their role and also did electronic training modules such as safeguarding equality and diversity and fire training."

Positive

"We saw that information was available to help patients understand the complaints system on the website and leaflets were available which set out how to complain and what would happen to the complaint and the options available to the patient."

Positive

"Clinical audits were carried out to demonstrate quality improvement and all relevant staff were involved to improve care and treatment and patients’ outcomes."

Positive

"This report describes our judgement of the quality of care at this service."