Latest Snippet(s)
Positive
"Overview of safety systems and process At our last inspection we looked at the system for overseeing of the prescribing of long term medications that was on a shared care agreement."
Positive
"Safe track record and learning At our last inspection we found that the process for acting on medicines alerts that may affect patients’ safety was not fully effective."
Positive
"• The provider’s system to receive and act on alerts about medicines that may affect patients’ safety was effective."
2016-09-28 Snippet(s)
Positive
"The practice had systems in place for notifiable safety incidents and ensured this information was shared with staff to ensure appropriate action was taken • The practice proactively sought feedback from staff and patients which it acted on."
Positive
"• Lessons were shared to make sure action was taken to improve safety in the practice."
Positive
"The practice’s process for acting on medicines alerts that may affect patient safety was not fully effective ."
Positive
"Shortly after of our inspection the practice identified that their subscription to the MHRA did not include drug safety updates which included medicines alerts."
Positive
"Overview of safety systems and processes The practice had a number of systems to promote a safe culture of working: • The practice had policies in place for safeguarding both children and vulnerable adults that were available to all staff."
Neutral
"It covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality."
Latest Snippet(s)
Positive
"• Patients felt that staff were helpful and friendly and treated them with dignity compassion and respect."
2016-09-28 Snippet(s)
Positive
"Our key findings across all the areas we inspected were as follows: [ • Patients said they were treated with compassion dignity and respect and they were involved in their care and decisions about their treatment."
Positive
"• Patients said they were treated with compassion dignity and respect and they were involved in decisions about their care and treatment."
Positive
"We heard a number of positive experiences about the support and compassion they received."
Positive
"• We saw staff treated patients with kindness and respect and maintained patient and information confidentiality."
Positive
"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."
Latest Snippet(s)
Positive
"However not all patients spoken with were aware of how to make a complaint and the complaint leaflets were not readily accessible."
Positive
"The provider should: Make sure patients are aware of the complaint procedure and ensure complaints forms are readily available to patients."
Positive
"• Complainants were made aware of the avenues of escalating their complaint within the practice’s response letters should they not be satisfied with the outcome of their complaint."
Latest Snippet(s)
Positive
"This inspection was carried out to review in detail the actions taken by the practice to improve the quality of care and to confirm that the practice was now meeting legal requirements."
Positive
"This report describes our judgement of the quality of care at this service."
2016-09-28 Snippet(s)
Positive
"This report describes our judgement of the quality of care at this service."
2016-09-28 Snippet(s)
Positive
"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."
2016-09-28 Snippet(s)
Positive
"• Staff knew how to recognise signs of abuse in vulnerable adults and children."
2016-09-28 Snippet(s)
Neutral
"• A recent infection control audit had been held and staff were immunised against appropriate vaccine preventable illnesses."
2016-09-28 Snippet(s)
Positive
"We saw areas of governance that needed to be strengthened."
Neutral
"The practice had a number of policies and procedures to govern activity and held regular governance meetings."
Neutral
"• Staff received training that included: safeguarding fire procedures basic life support and information governance awareness."