What is the Quality of Safety at Blurton Medical Practice

Positive

"Patients said they felt the practice offered an excellent service and staff were helpful caring and treated them with dignity and respect."

Positive

"• Results from the national GP patient survey showed patients were treated with compassion dignity and respect and were involved in their care and decisions about their treatment."

Positive

"• Patients said they were treated with compassion dignity and respect and they were involved in decisions about their care and treatment."

Positive

"• We saw staff treated patients with kindness and respect and maintained patient and information confidentiality."

Positive

"Patients felt they were always treated with dignity and respect and felt listened to."

Positive

"In particular: • Ensure that accurate complete and contemporaneous records are maintained securely in respect of each service user."

Positive

"There were areas of governance that required strengthening for example: • The systems in place did not ensure that accurate complete and contemporaneous records were being maintained securely in respect of each service user."

Positive

"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Positive

"Patients said they felt the practice offered an excellent service and staff were helpful caring and treated them with dignity and respect."

Positive

"• Patients said they were treated with compassion dignity and respect and they were involved in their care and decisions about their treatment."

Positive

"• Patients said they were treated with compassion dignity and respect and they were involved in decisions about their care and treatment."

Positive

"• We saw staff treated patients with kindness and respect and maintained patient and information confidentiality."

Positive

"Patients felt they were always treated with dignity and respect and felt listened to."

Positive

"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Positive

"There were areas of governance that required strengthening for example: • The systems in place did not ensure that accurate complete and contemporaneous records were being maintained securely in respect of each service user."

Positive

"• There was an overarching governance framework which supported the delivery of the strategy and good quality care."

Positive

"Governance arrangements The practice had an overarching governance framework which supported the delivery of the strategy and good quality care although improvements were required in some areas."

Positive

"This report describes our judgement of the quality of care at this service."

Positive

"Improvements were made to the quality of care as a result of complaints and concerns."

Positive

"This report describes our judgement of the quality of care at this service."

Positive

"Improvements were made to the quality of care as a result of complaints and concerns."

Positive

"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Positive

"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Positive

"Overview of safety systems and process The practice continued to have clearly defined and embedded systems processes and practices in place to keep patients safe and safeguarded from the risk of abuse which included: • Arrangements were in place to safeguard children and vulnerable adults from the risk of abuse."

Positive

"• The practice had clearly defined and embedded systems to minimise risks to patient safety but systems did not always ensure good governance."

Positive

"The practice had systems in place for notifiable safety incidents but the recording of these needed to be improved."

Positive

"We also saw some examples where for example the advice from safety alerts issued had not been acted on."

Positive

"All letters from A&E for multiple attendances in children were screened by the lead GP to identify any issues relating to child safety including child protection."

Positive

"There was a health and safety policy available."

Positive

"• Staff received training that included: safeguarding fire safety awareness basic life support and information governance."

Positive

"• We also saw some examples where for example the advice from safety alerts issued had not been acted on."

Neutral

"This covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality."

Positive

"Overview of safety systems and processes The practice had clearly defined and embedded systems processes and practices in place to keep patients safe and safeguarded from the risk of abuse which included: • Arrangements were in place to safeguard children and vulnerable adults from the risk of abuse."

Positive

"Our key findings across all the areas we inspected were as follows: • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events."

Positive

"The practice had systems in place for notifiable safety incidents."

Positive

"All letters from A&E for multiple attendances in children were screened by the lead GP to identify any issues relating to child safety including child protection."

Positive

"There was a health and safety policy available."

Positive

"• Staff received training that included: safeguarding fire safety awareness basic life support and information governance."

Neutral

"This covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality."

Positive

"Overview of safety systems and process The practice continued to have clearly defined and embedded systems processes and practices in place to keep patients safe and safeguarded from the risk of abuse which included: • Arrangements were in place to safeguard children and vulnerable adults from the risk of abuse."

Positive

"• Staff knew how to recognise signs of abuse in vulnerable adults and children."

Positive

"Overview of safety systems and processes The practice had clearly defined and embedded systems processes and practices in place to keep patients safe and safeguarded from the risk of abuse which included: • Arrangements were in place to safeguard children and vulnerable adults from the risk of abuse."

Positive

"• Staff knew how to recognise signs of abuse in vulnerable adults and children."

Neutral

"The practice nurse was the infection control clinical lead."

Neutral

"There was an infection control protocol in place and staff had received up to date training."

Neutral

"For example there was a lead nurse for infection control and GPs had lead roles in safeguarding."

Neutral

"The practice nurse was the infection control clinical lead."

Neutral

"There was an infection control protocol in place and staff had received up to date training."

Positive

"However there was no clear signage to highlight the importance of preventing the fridge being turned off accidentally."

Positive

"Full details of how to make a complaint was available in the waiting area."

Positive

"Full details of how to make a complaint was available in the waiting area."

Positive

"There was evidence of quality improvement including clinical audit."

Positive

"There was evidence of quality improvement including clinical audit."