2017-09-27 Snippet(s)
Positive
"The nurse had received level two training and the health care support worker and other staff had received level one training."
Positive
"• Where a patient’s mental capacity to consent to care or treatment was unclear the GP or practice nurse assessed the patient’s capacity and recorded the outcome of the assessment."
Neutral
"The practice staffing comprises of: • Two GPs Both male one locum • Two practice nurses one of which is a long term locum nurse • The practice manager oversees the operational delivery of services with a team of six administrative staff."
Neutral
"Following our visit we spoke with the nurse over the telephone."
Neutral
"The practice nurse was the infection control clinical lead."
Neutral
"For example there was a lead nurse for infection control and GPs had lead roles in safeguarding."
Neutral
"Changes had been implemented in response to the feedback which included increasing the number of nurse hours available to patients."
2016-11-28 Snippet(s)
Positive
"The nurse had received level two training and the health care support worker and other staff had received level one training."
Positive
"• Where a patient’s mental capacity to consent to care or treatment was unclear the GP or practice nurse assessed the patient’s capacity and recorded the outcome of the assessment."
Neutral
"During our inspection we spoke with a range of staff including the GPs practice nurse practice manager and business manager and members of the reception team."
Neutral
"The practice nurse was the infection control clinical lead."
Neutral
"Changes had been implemented in response to the feedback which included increasing the number of nurse hours available to patients."
Latest Snippet(s)
Positive
"We rated the practice as requires improvement for providing safe services because: • There were gaps in monitoring patients’ health in relation to those found to have blood test results within a prediabetes range."
Positive
"In particular: • Implement an effective monitoring process for patients’ health in relation to those found to be within a prediabetes range."
Neutral
"It is based on a combination of what we found when we inspected information from our ongoing monitoring of data about services and information given to us from the provider patients the public and other organisations."
Neutral
"How the regulation was not being met: The provider had failed to: • Implement an effective monitoring process for patients’ health in relation to those found to be within a prediabetes range."
2017-09-27 Snippet(s)
Positive
"Management monitoring and improving outcomes for people The practice used the information collected for the Quality and Outcomes Framework QOF and performance against national screening programmes to monitor outcomes for patients."
Positive
"• We saw that patients who took medicines that required close monitoring for side effects had their care and treatment shared between the practice and hospital."
Positive
"For example we found that two patients who required regular blood monitoring as recommended had not had the required tests within timescales."
Positive
"• There were procedures in place for monitoring and managing risks to patient and staff safety."
Neutral
"It is based on a combination of what we found when we inspected information from our ongoing monitoring of data about services and information given to us from the provider patients the public and other organisations."
Neutral
"The hospital organised assessment and monitoring of the condition and the practice prescribed the medicines required."
Neutral
"• Arrangements were in place for planning and monitoring the number of staff and mix of staff needed to meet patients’ needs."
2016-11-28 Snippet(s)
Positive
"Management monitoring and improving outcomes for people The practice used the information collected for the Quality and Outcomes Framework QOF and performance against national screening programmes to monitor outcomes for patients."
Positive
"• We saw that patients who took medicines that required close monitoring for side effects had their care and treatment shared between the practice and hospital."
Positive
"• There were procedures in place for monitoring and managing risks to patient and staff safety."
Neutral
"It is based on a combination of what we found when we inspected information from our ongoing monitoring of data about services and information given to us from the provider patients the public and other organisations."
Neutral
"The hospital organised assessment and monitoring of the condition and the practice prescribed the medicines required."
Neutral
"• Arrangements were in place for planning and monitoring the number of staff and mix of staff needed to meet patients’ needs."
Latest Snippet(s)
Neutral
"Car parking including disabled parking is available at this practice."
2017-09-27 Snippet(s)
Neutral
"Car parking including disabled parking is available at this practice."
2016-11-28 Snippet(s)
Neutral
"Car parking including disabled parking is available at this practice."
2017-09-27 Snippet(s)
Neutral
"During our visit we: • Spoke with a range of staff including GPs practice manager and receptionist and spoke with patients who used the service."
2017-09-27 Snippet(s)
Positive
"There was a health and safety policy available."
Neutral
"This covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality."
2016-11-28 Snippet(s)
Positive
"There was a health and safety policy available."
Neutral
"This covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality."
2017-09-27 Snippet(s)
Neutral
"This covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality."
2016-11-28 Snippet(s)
Neutral
"This covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality."
2017-09-27 Snippet(s)
Positive
"• The practice carried out regular medicine audits with the support of the local clinical Commissioning Group CCG medicines management team to ensure prescribing was in line with best practice guidelines for safe prescribing."
Positive
"The practice had implemented an appropriate system to minimise the potential for a missed opportunity that a patient may receive the medicine without having received the necessary monitoring."
2016-11-28 Snippet(s)
Positive
"• The practice carried out regular medicine audits with the support of the local clinical Commissioning Group CCG medicines management team to ensure prescribing was in line with best practice guidelines for safe prescribing."
Positive
"The practice had implemented an appropriate system to minimise the potential for a missed opportunity that a patient may receive the medicine without having received the necessary monitoring."
Neutral
"We checked records to establish if guidance had been followed following two recent medicine alerts."