What is the Quality of Safety at Dr Corbett, Dr Garget & Dr Mendis

Neutral

"For example: • Patients receiving end of life care carers those at risk of developing a longterm condition and those requiring advice on their diet smoking and alcohol cessation and minor ailments."

Positive

"This report describes our judgement of the quality of care at this service."

Positive

"Improvements were made to the quality of care as a result of complaints and concerns."

Positive

"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Positive

"The practice had a variety of other risk assessments in place to monitor safety of the premises including control of substances hazardous to health infection control and legionella Legionella is a term for a particular bacterium which can contaminate water systems in buildings."

Positive

"The practice had systems in place for notifiable safety incidents and ensured this information was shared with staff to ensure appropriate action was taken."

Positive

"• There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events."

Positive

"• Lessons were shared to make sure action was taken to improve safety in the practice."

Positive

"We saw evidence that lessons were shared and action was taken to improve safety in the practice."

Positive

"Dispensary staff responded appropriately to national patient safety alerts."

Positive

"This included support training for all staff on communicating with patients about notifiable safety incidents."

Positive

"• We reviewed safety records incident reports patient safety alerts and minutes of meetings where these were discussed."

Positive

"There was a health and safety policy available which identified local health and safety representatives."

Positive

"Examples included recent action taken to improve the safety and reduce risks to patients taking a particular medicine for diabetes."

Positive

"• Staff received training that included: safeguarding fire safety awareness basic life support and information governance."

Neutral

"Overview of safety systems and processes The practice had clearly defined and embedded systems processes and practices in place to keep patients safe and safeguarded from abuse."

Neutral

"This covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality."

Positive

"Staff knew how to recognise signs of abuse in vulnerable adults and children."

Positive

"The policies clearly outlined what constituted abuse and who to contact for further guidance if staff had concerns about a patient’s welfare."

Positive

"The practice had a variety of other risk assessments in place to monitor safety of the premises including control of substances hazardous to health infection control and legionella Legionella is a term for a particular bacterium which can contaminate water systems in buildings."

Positive

"The health care assistant HCA was the infection control clinical lead and was supported by the practice nurse."

Positive

"The nurse had completed recent infection control training but we could find no evidence that the HCA had completed any recent training."

Neutral

"There was an infection control protocol in place."

Neutral

"Annual infection control audits were undertaken however the process the action plan did not state when the actions would be completed by or by whom."

Positive

"Patients said they felt the practice offered an excellent service and staff were helpful caring and treated them with dignity and respect."

Positive

"• Patients said they were treated with compassion dignity and respect and they were involved in their care and decisions about their treatment."

Positive

"• Patients said they were treated with compassion dignity and respect and they were involved in decisions about their care and treatment."

Positive

"Results from the national GP patient survey showed patients felt they were treated with compassion dignity and respect."

Positive

"• We saw staff treated patients with kindness and respect and maintained patient confidentiality."

Positive

"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Positive

"• There was an overarching governance framework which supported the delivery of the strategy and good quality care."

Positive

"Governance arrangements The practice had an overarching governance framework which supported the delivery of the strategy and good quality care."

Positive

"• Clinical audits demonstrated quality improvement and there was a proactive approach to audit."

Positive

"There was evidence of quality improvement including clinical audit."