Latest Snippet(s)
Positive
"• Staff told us about the regular ongoing training they had received including safeguarding fire safety awareness basic life support and information governance."
Neutral
"This covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality."
2016-12-15 Snippet(s)
Positive
"The practice took the opportunity to learn from internal incidents and safety alerts to support improvement."
Positive
"Overview of safety systems and processes • Arrangements were in place to safeguard children and vulnerable adults from abuse that reflected local requirements."
Positive
"When there were unintended or unexpected safety incidents patients received reasonable support truthful information an apology and were told about any actions to improve processes to prevent the same thing happening again."
Positive
"There were records of regular fire safety equipment tests and fire drills."
Positive
"Members of staff were aware of what to do in the event of fire and had received fire safety training as part of their induction."
Positive
"• Display health and safety information posters for staff at the main site and the branch site."
Positive
"The practice worked with the local medicines management team to review safety alerts."
Positive
"Training included: safeguarding fire safety awareness equality and diversity basic life support and information governance awareness."
Neutral
"• There were some systems in place to mitigate safety risks including analysing significant events and safeguarding."
Neutral
"It covered such topics as infection prevention and control fire safety health and safety and confidentiality."
Latest Snippet(s)
Positive
"• Staff were able to recognise the signs of abuse in older patients and knew how to escalate any concerns."
2016-12-15 Snippet(s)
Positive
"Overview of safety systems and processes • Arrangements were in place to safeguard children and vulnerable adults from abuse that reflected local requirements."
2016-12-15 Snippet(s)
Neutral
"This included patients who required advice on their diet smoking and alcohol cessation."
Latest Snippet(s)
Positive
"• We saw that staff treated patients with kindness and respect and maintained confidentiality."
Positive
"• Staff training plans and annual appraisal were established and implemented • We saw that staff treated patients with kindness and respect and maintained confidentiality."
2016-12-15 Snippet(s)
Positive
"• Patients said they were treated with compassion dignity and respect and they were involved in their care and decisions about their treatment."
Positive
"Patients’ views gathered at inspection demonstrated they were treated with compassion dignity and respect and they were involved in decisions about their care and treatment."
Positive
"We also saw that staff treated patients with kindness and respect."
Positive
"Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."
Latest Snippet(s)
Positive
"• Arrangements for identifying recording and managing risks issues and implementing mitigating actions were effectively established and this included monitoring clinical audit outcomes significant event analysis complaint investigations patient feedback and outcomes data for admissions referrals and prescribing."
2016-12-15 Snippet(s)
Positive
"The complaints policy clearly outlined a time frame for when the complaint would be acknowledged and responded to and made it clear who the patient should contact if they were unhappy with the outcome of their complaint."
Positive
"• Monitor the time taken to respond to a complaint and if this exceeds the timeframe set out in the complaints procedure send an explanation for the reason for the delay to the patient."
Positive
"Information about how to make a complaint however was not available in the waiting room at two of the sites."
Latest Snippet(s)
Positive
"Governance arrangements HMMG had a strong overarching governance framework which supported the delivery of their strategy and good quality care."
Positive
"An effective governance framework supported with clear leadership was established."
Positive
"HMMG had successfully implemented their action plan and this included embedding systems and governance arrangements."
Positive
"The governance framework ensured: • The practice building had been totally remodelled to a high standard providing tastefully modern décor and facilities while retaining and enhancing patient access and improving capacity and the variety of the services provided."
Neutral
"• The practice had fully implemented and integrated their established governance systems at Bosden Moor Surgery."
Positive
"This governance framework had been imported and embedded into the delivery of primary care services at Bosden Moor Surgery."
Neutral
"HMMG proactively reviewed governance and performance management arrangements proactively for the whole of the service they provided from all four GP surgeries."
2016-12-15 Snippet(s)
Positive
"Training included: safeguarding fire safety awareness equality and diversity basic life support and information governance awareness."
Neutral
"Governance arrangements Evidence reviewed demonstrated that the practice had: • An overarching governance policy and policies that all staff could access on the computer system."
Latest Snippet(s)
Positive
"This report describes our judgement of the quality of care at this service."
2016-12-15 Snippet(s)
Positive
"This report describes our judgement of the quality of care at this service."
2016-12-15 Snippet(s)
Positive
"Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."
2016-12-15 Snippet(s)
Neutral
"One of the practice nurses was the infection control clinical lead."
Neutral
"There was an infection control protocol and staff had received up to date training."
Neutral
"There was an infection control policy."
2016-12-15 Snippet(s)
Positive
"Training included: safeguarding fire safety awareness equality and diversity basic life support and information governance awareness."
2016-12-15 Snippet(s)
Positive
"• A system of continuous quality improvement including the use of audits which demonstrated an improvement on patients’ welfare."