What is the Quality of Safety at Heaton Mersey Medical Practice

Positive

"Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Positive

"The practice took the opportunity to learn from internal incidents and safety alerts to support improvement."

Positive

"The practice had up to date fire risk assessments and carried out regular fire safety equipment tests and fire drills."

Positive

"• The practice had a variety of other risk assessments in place to monitor safety of the premises such as control of substances hazardous to health COSHH and legionella Legionella is a term for a particular bacterium which can contaminate water systems in buildings."

Positive

"The practice had business and clinical governance action plans that covered safety aspects governance systems patient focus access and responsive care audit work and service development."

Positive

"Overview of safety systems and processes • Arrangements were in place to safeguard children and vulnerable adults from abuse that reflected relevant legislation and local requirements."

Positive

"When there were unintended or unexpected safety incidents patients received reasonable support truthful information an apology and were told about any actions to improve processes to prevent the same thing happening again."

Positive

"Staff were aware of what to do in the event of fire and had received fire safety training as part of their induction."

Positive

"the practice should: • Update the Health and Safety poster for staff to include contacts for local health and safety representatives."

Positive

"There was a health and safety policy available which identified in house staff as contacts but not the local health and safety representatives."

Positive

"Staff were aware of recent safety alerts."

Positive

"Training included: safeguarding fire safety awareness equality and diversity basic life support and information governance awareness."

Neutral

"• There were systems in place to mitigate safety risks including analysing significant events and safeguarding."

Neutral

"It covered such topics as infection prevention and control fire safety health and safety and confidentiality."

Neutral

"• The practice had safety netting systems in place to monitor patients who had been referred under the two week rule for urgent cases."

Positive

"Overview of safety systems and processes • Arrangements were in place to safeguard children and vulnerable adults from abuse that reflected relevant legislation and local requirements."

Positive

"The advanced nurse practitioner was the infection control clinical lead."

Neutral

"There was an infection control protocol and staff had received up to date training."

Neutral

"Results of infection control audits were displayed in the patient waiting area."

Neutral

"This included patients who required advice on their diet smoking and alcohol cessation."

Positive

"Other meetings included: palliative care meetings with other healthcare professionals and safeguarding meetings with the health visitor and school nurse."

Positive

"• Patients said they were treated with compassion dignity and respect and they were involved in their care and decisions about their treatment."

Positive

"Patients’ views gathered at inspection demonstrated they were treated with compassion dignity and respect and they were involved in decisions about their care and treatment."

Positive

"We also saw that staff treated patients with kindness and respect."

Positive

"Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Positive

"Training included: safeguarding fire safety awareness equality and diversity basic life support and information governance awareness."

Positive

"The complaints policy clearly outlined a time frame for when the complaint would be acknowledged and responded to and made it clear who the patient should contact if they were unhappy with the outcome of their complaint."

Positive

"Information about how to make a complaint was available in a practice information leaflet at the reception desk and on the practice website."

Positive

"We reviewed one complaint and found written responses included apologies to the patient and an explanation of events."

Positive

"The practice had business and clinical governance action plans that covered safety aspects governance systems patient focus access and responsive care audit work and service development."

Positive

"Training included: safeguarding fire safety awareness equality and diversity basic life support and information governance awareness."

Positive

"This report describes our judgement of the quality of care at this service."