What is the Quality of Facilities at Heaton Mersey Medical Practice

Positive

"Other meetings included: palliative care meetings with other healthcare professionals and safeguarding meetings with the health visitor and school nurse."

Positive

"There is an advanced nurse practitioner two practice nurses and an assistant practitioner."

Positive

"The advanced nurse practitioner was the infection control clinical lead."

Neutral

"On the day urgent appointment requests were triaged by the nurse practitioner to allocate the appropriate appointment apart from a Wednesday when the demand was less."

Positive

"Management monitoring and improving outcomes for people The practice used the information collected for the Quality and Outcomes Framework QOF and performance against national screening programmes to monitor outcomes for patients and held regular meetings to discuss performance."

Positive

"Monitoring risks to patients • There were procedures in place for monitoring and managing risks to patient and staff safety."

Positive

"• Reviewed information from CQC intelligent monitoring systems."

Positive

"However there was no monitoring system to check expiry dates for the contents of the first aid kit and one item needed replacing."

Neutral

"It is based on a combination of what we found when we inspected information from our ongoing monitoring of data about services and information given to us from the provider patients the public and other organisations."

Neutral

"• Arrangements were in place for planning and monitoring the number of staff and mix of staff needed to meet patients’ needs."

Positive

"The practice had business and clinical governance action plans that covered safety aspects governance systems patient focus access and responsive care audit work and service development."

Positive

"the practice should: • Update the Health and Safety poster for staff to include contacts for local health and safety representatives."

Positive

"There was a health and safety policy available which identified in house staff as contacts but not the local health and safety representatives."

Neutral

"It covered such topics as infection prevention and control fire safety health and safety and confidentiality."

Neutral

"It covered such topics as infection prevention and control fire safety health and safety and confidentiality."

Neutral

"Monitoring systems and cleaning schedules were in place."

Neutral

"• Home visits were available for elderly patients housebound and those too unwell to attend the practice."