What is the Quality of Safety at Dr Robert Mathewson

Positive

"Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Positive

"Significant events and matters about patient safety were discussed at practice meetings and we were assured that learning from significant events and safety alerts had been disseminated and implemented into practice."

Positive

"Areas where the provider should make improvement are: • Introduce a record to demonstrate the actions taken for all safety alerts."

Positive

"For example fire safety checks and fire drills were carried out and electrical equipment and clinical equipment were checked to ensure they were working properly."

Positive

"When there were unexpected or unintended safety incidents the practice gave affected people reasonable support and an explanation."

Positive

"• Health and safety related checks were carried out on the premises and on equipment on a regular basis."

Positive

"A system was in place for responding to patient safety alerts."

Positive

"We looked at a sample of safety alerts and how they had been managed."

Positive

"• A range of health and safety related policies and procedures were readily available to staff."

Neutral

"• The practice had a system in place for managing safety alerts • The practice had clearly defined and embedded systems processes and practices in place to keep people safe and safeguarded them from abuse."

Neutral

"• The practice had up to date health and safety related risk assessments and safety checks were carried out as required."

Positive

"For example infection control practices were good and there were regular checks on the environment and on equipment used."

Positive

"A practice nurse was the infection control clinical lead and they were responsible for liaising with the local infection prevention team."

Neutral

"There was an infection control protocol in place and staff had received up to date training."

Neutral

"Regular infection control audits were undertaken and action had been taken to address improvements required as a result of the audits."

Positive

"Patient and carer support to cope emotionally with care and treatment We observed members of staff were courteous and very helpful to patients and treated them with dignity and respect."

Positive

"These included the provision of high quality safe and effective healthcare created as a partnership between patients and health professionals which ensures mutual respect holistic care and continuous learning and training."

Positive

"Patients said they were treated with dignity and respect and they were involved in decisions about their care and treatment."

Positive

"They told us they were treated with dignity and respect and they were involved in decisions about their care and treatment."

Positive

"• We saw that staff treated patients with kindness and respect and maintained confidentiality."

Positive

"Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Positive

"We saw that information was available to help patients understand the complaints procedure and how they could expect their complaint to be dealt with."

Neutral

"• Staff had been provided with training in core topics including: safeguarding fire procedures basic life support and information governance awareness."

Positive

"Records showed that regular meetings were carried out as part of the quality improvement process to improve the service and patient care."

Positive

"This report describes our judgement of the quality of care at this service."

Positive

"We found that lessons had been learnt from concerns and complaints and action had been taken to improve the quality of care and patients’ experience of the service."