What is the Quality of Safety at Bramhall Health Centre

Positive

"Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Positive

"• Ensure all required health and safety related checks are carried out at appropriate intervals."

Positive

"• Ensure the system for managing safety alerts clearly demonstrates the actions taken."

Positive

"Significant events and matters about patient safety were discussed at regular practice meetings."

Positive

"• Up to date health and safety related risk assessments were in place for example fire safety."

Positive

"When there were unexpected or unintended safety incidents the practice gave affected people reasonable support and an explanation."

Positive

"• Action had been taken in response to safety alerts for the sample we looked at."

Positive

"However there was no system to ensure the provider had an overview of the actions taken in response to safety alerts."

Positive

"• A range of health and safety related checks were carried out on the premises and on equipment."

Positive

"A system was in place for responding to patient safety alerts."

Positive

"We looked at a sample of safety alerts and how they had been managed."

Positive

"Monitoring risks to patients Some of the procedures in place for monitoring and managing risks to patient and staff safety required improvement."

Positive

"• There was a range of health and safety related policies and procedures that were available to staff."

Positive

"However there were some shortfalls in staff recruitment procedures and in health and safety related checks which the provider told us they had started to address."

Neutral

"However some additional checks were required to fire safety and electrical safety."

Neutral

"However there had been no up to date check on the safety of portable electrical equipment."

Positive

"• Staff knew how to recognise signs of abuse in vulnerable adults and children."

Positive

"For example infection control practices were good and there were regular checks on the environment."

Positive

"A practice nurse was the infection control clinical lead and they were responsible to liaise with the local infection prevention team."

Neutral

"There was an infection control protocol in place and staff had received up to date training."

Positive

"Patient and carer support to cope emotionally with care and treatment We observed members of staff were courteous and helpful to patients and treated them with dignity and respect."

Positive

"Patients told us they were treated with dignity and respect and they were involved in decisions about their care and treatment."

Positive

"• Patients told us they were treated with dignity and respect and they were involved in decisions about their care and treatment."

Positive

"• We saw that staff treated patients with kindness and respect and maintained confidentiality."

Positive

"Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Neutral

"• The practice had a number of policies and procedures to govern activity and regular governance meetings were held."

Neutral

"• Staff had been provided with training in core topics including: fire procedures basic life support and information governance awareness."

Positive

"Records showed that regular meetings were carried out as part of the quality improvement process to improve the service and patient care."

Positive

"This report describes our judgement of the quality of care at this service."