Latest Snippet(s)
Neutral
"Appointments with the nurse are available on Tuesdays Thursday afternoon and Fridays."
Neutral
"Appointments with the nurse can be booked up to three months in advance."
2017-11-21 Snippet(s)
Positive
"• The needs of these populations had been identified and the practice had adjusted the services it offered to ensure these were accessible flexible and offered continuity of care for example extended opening hours for nurse appointments."
Positive
"For those patients with the most complex needs if appropriate the named GP arranged joint home visits with other professionals such as the occupational therapist specialist cancer care nurse or physiotherapist when required."
Positive
"During our visit we: • Spoke with a range of staff GP nurse advanced nurse practitioner health care assistant practice manager and reception and administrative staff."
Positive
"• The practice nurse was the infection prevention and control IPC clinical lead who liaised with the local infection prevention teams to keep up to date with best practice."
Positive
"• Where a patient’s mental capacity to consent to care or treatment was unclear the GP or practice nurse assessed the patient’s capacity and recorded the outcome of the assessment."
Positive
"The clinical team also consists of a practice nurse and an advanced nurse practitioner a healthcare assistant HCA and a phlebotomist all female."
Positive
"GPs the advanced nurse practitioner and nurse were trained to child protection or child safeguarding level three."
Neutral
"At these clinics all tests and consultations with the nurse and if necessary GP were carried out at the same appointment."
Neutral
"Appointments with the nurse are available on Tuesdays and Fridays and with the HCA on Tuesday and Thursday."
Neutral
"Appointments with the nurse can be booked up to three months in advance."
Neutral
"Appointments with the nurse were available on Tuesdays and Fridays and with the HCA on Tuesday and Thursday."
Latest Snippet(s)
Neutral
"It is based on a combination of what we found when we inspected information from our ongoing monitoring of data about services and information given to us from the provider patients the public and other organisations."
2017-11-21 Snippet(s)
Positive
"Management monitoring and improving outcomes for people The practice used the information collected for the Quality and Outcomes Framework QOF and performance against national screening programmes to monitor outcomes for patients."
Positive
"Monitoring risks to patients There were procedures for assessing monitoring and managing risks to patient and staff safety."
Positive
"For example the system for recording and monitoring MHRA alerts did not ensure that clinical action was always taken."
Neutral
"It is based on a combination of what we found when we inspected information from our ongoing monitoring of data about services and information given to us from the provider patients the public and other organisations."
Neutral
"• There was a system for recording and monitoring Medicines & Healthcare products Regulatory Agency MHRA alerts."
Neutral
"There were cleaning schedules and monitoring systems in place."
Neutral
"• There were arrangements for planning and monitoring the number of staff and mix of staff needed to meet patients’ needs."
Latest Snippet(s)
Neutral
"We looked at four recent medicine alerts and saw that the practice had run searches on the computer for patients on the medicines contacted the patients and recorded in their notes the results of the discussion."
2017-11-21 Snippet(s)
Positive
"Multidisciplinary team MDT meetings took place with other health care professionals on a monthly basis when care plans were routinely reviewed and updated for patients with complex needs or patients on the palliative care register."
Positive
"• The practice identified at an early stage older patients who may need palliative care as they were approaching the end of life."
2017-11-21 Snippet(s)
Positive
"The system was that the receptionist informed the GP of the visit who then telephoned the patient or carer in advance to gather information to allow for an informed decision to be made on prioritisation according to clinical need."
2017-11-21 Snippet(s)
Neutral
"There was also a television screen displaying a variety of information such as Information about chronic illness support groups and other services."
2017-11-21 Snippet(s)
Positive
"• There were automatic sliding entrance doors and one reception counter was lower for ease of wheelchair access."
2017-11-21 Snippet(s)
Positive
"There were early and ongoing conversations with these patients about their end of life care as part of their wider treatment and care planning."
Neutral
"The practice ensured that end of life care was delivered in a coordinated way which took into account the needs of different patients including those who may be vulnerable because of their circumstances."
Neutral
"For example: • Patients receiving end of life care carers those at risk of developing a longterm condition and those requiring advice on their diet smoking and alcohol cessation."
2017-11-21 Snippet(s)
Positive
"• There was a health and safety policy available and regular recorded checks of the premises were carried out."
Neutral
"This covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality."
2017-11-21 Snippet(s)
Positive
"• The practice nurse was the infection prevention and control IPC clinical lead who liaised with the local infection prevention teams to keep up to date with best practice."
Neutral
"This covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality."
2017-11-21 Snippet(s)
Neutral
"There were cleaning schedules and monitoring systems in place."