What is the Quality of Safety at Atlas Medical Practice

Positive

"They also told us they were extremely happy with how caring the practice had been and how their dignity and privacy had always been respected."

Positive

"Curtains were provided in consulting rooms so that patients’ privacy and dignity was maintained during examinations investigations and treatments."

Positive

"During our inspection we tracked a number of recent NICE guidelines and patient safety alerts to ensure appropriate actions had been taken and we found that the required changes to patient care and experience for example prescribing had been changed."

Positive

"Governance arrangements The practice had appropriate systems in place for gathering recording and evaluating accurate information about the quality and safety of care treatment and support they provided and the outcomes."

Positive

"• The practice had an induction programme for newly appointed nonclinical members of staff that covered such topics as safeguarding fire safety health and safety infection control bullying and harassment and complaints."

Positive

"The practice had a variety of other risk assessments in place to monitor safety of the premises such as control of substances hazardous to health and infection control and legionella Legionella is a term for a particular bacterium which can contaminate water systems in buildings."

Positive

"The practice had systems in place for notifiable safety incidents and ensured this information was shared with staff to ensure appropriate action was taken."

Positive

"Overview of safety systems and processes The practice had clearly defined and embedded systems processes and practices in place to keep patients safe and safeguarded from abuse which included: • Arrangements were in place to safeguard children and vulnerable adults from abuse."

Positive

"This included support training for all staff on communicating with patients about notifiable safety incidents."

Positive

"For example safety alerts were well managed and health and safety related checks were carried out on the premises and on equipment on a regular basis."

Positive

"We reviewed safety records incident reports patient safety alerts and minutes of meetings incidents that had occurred were discussed."

Positive

"There was a health and safety policy available with a poster in the reception office which identified local health and safety representatives."

Positive

"We tracked some of the systems to check that actions had been taken when safety alerts had been sent to the practice we found that all required actions had been completed."

Neutral

"Another audit was undertaken in response to a medicines safety alert relating to the use of proton pump inhibitors for the treatment of dyspepsia."

Positive

"Staff knew how to recognise signs of abuse in vulnerable adults and children."

Positive

"Overview of safety systems and processes The practice had clearly defined and embedded systems processes and practices in place to keep patients safe and safeguarded from abuse which included: • Arrangements were in place to safeguard children and vulnerable adults from abuse."

Positive

"• There were arrangements in place to safeguard adults and children from abuse that reflect relevant legislation and local requirements."

Positive

"The practice had systems processes and practices in place to keep people safe and safeguarded them from abuse however regular safeguarding meetings were not taking place."

Positive

"• The practice had an induction programme for newly appointed nonclinical members of staff that covered such topics as safeguarding fire safety health and safety infection control bullying and harassment and complaints."

Positive

"The practice had a variety of other risk assessments in place to monitor safety of the premises such as control of substances hazardous to health and infection control and legionella Legionella is a term for a particular bacterium which can contaminate water systems in buildings."

Positive

"The practice nurse was the infection control clinical lead who liaised with the local infection prevention teams to keep up to date with best practice."

Positive

"Appropriate actions had been taken where improvements to infection control arrangements had been identified."

Neutral

"These systems were monitored with regular infection control audits."

Neutral

"There were infection control procedures and protocol in place that had recently been reviewed by the nurse and staff had received up to date training."

Neutral

"Biannual external infection control audits were undertaken and regular hand hygiene audits were undertaken by the nurse."

Positive

"Patients said they felt the practice offered an excellent service and staff were helpful caring and treated them with dignity and respect."

Positive

"They also told us they were extremely happy with how caring the practice had been and how their dignity and privacy had always been respected."

Positive

"Results from the National GP Patient Survey showed patients felt they were treated with compassion dignity and respect."

Positive

"We saw staff treated patients with kindness and respect."

Positive

"They had access to and made use of elearning training modules to complete training in safeguarding fire procedures basic life support information governance dignity and respect and confidentiality."

Positive

"We found that clinical staff referred patients on to counselling services for emotional support for example following bereavement."

Positive

"Curtains were provided in consulting rooms so that patients’ privacy and dignity was maintained during examinations investigations and treatments."

Positive

"The information on the practice’s website informed patients of their right to make a complaint directly to NHS England if the so wished and that the second stage of a complaint managed locally was to refer to the Parliamentary and Health Service Ombudsman."

Positive

"These included when patients had reported a complaint to the practice."

Positive

"We saw that information was available to help patients understand the complaints procedure and how they could expect their complaint to be dealt with."

Positive

"There was an overarching governance framework which supported the delivery of the strategy and good quality care."

Positive

"The practice did not have an overarching governance framework which supported the delivery of the strategy and good quality care but we were told that this would be developed as part of the arrangements with the merger of the new practice."

Positive

"They had access to and made use of elearning training modules to complete training in safeguarding fire procedures basic life support information governance dignity and respect and confidentiality."

Neutral

"The practice had a number of policies and procedures to govern activity and held regular governance meetings."

Positive

"This report describes our judgement of the quality of care at this service."

Positive

"We found that lessons had been learnt from the sample of complaints we looked at and action had been taken to improve the quality of care and patients’ experience of the service."