What is the Quality of Safety at Albion Street Clinic

Neutral

"Staff told us that all consultations and treatments were carried out in the privacy of a consulting room when patients attended the clinic."

Positive

"The service demonstrated that it had a good track record in monitoring safety of staff and patients Arrangements to deal with emergencies and major incidents Are services safe?"

Positive

"Learning and improvement from safety incidents The clinic had a system in place for reporting recording and monitoring significant events."

Positive

"The clinic shared data with us in relation to the National Quality Requirements NQR they report on which underpin safety of patients."

Positive

"Reliable safety systems and processes including safeguarding All staff at the clinic had received regular safeguarding training which was refreshed and updated annually."

Positive

"Monitoring safety and responding to risk The service demonstrated that it responded well to emerging risks and through monitoring of appointments at the clinic and home visits required it was able to plan for delivery of services in peak times of need for example in winter periods."

Positive

"We saw that all necessary checks were in place to ensure the health and safety of staff and patients who used the building."

Positive

"Staff safety was a priority and we saw that staff welfare was protected."

Positive

"Systems were in place to carry out safety checks on vehicles at the end of each shift."

Positive

"For example reported incidents and national patient safety alerts as well as comments and complaints received from the patients."

Positive

"This contributed to patient safety in acute situations."

Positive

"Each was equipped with a doctor’s bag that was sealed by a numbered safety tie."

Positive

"All used medicines would be replaced and the bag sealed with a new safety tie."

Positive

"The service had a health and safety policy."

Positive

"Health and safety information was displayed for staff to see at the clinic."

Neutral

"Where any significant event had affected a patient the GPs on call reacted quickly to protect the patient from harm putting patient safety first."

Neutral

"When the clinic failed to reach NQR indicators information and data was available to assist the investigation as to why these had not been met and whether patient safety was compromised."

Neutral

"It was clear that patient safety was a priority to all staff; if a patient failed to attend their appointment at the out of hours clinic staff would try and contact the patient."

Positive

"Cleanliness and infection control A building control manager was responsible for the cleaning of the clinic premises."

Positive

"This directly employed member of staff was supported with infection control procedures by the local infection control nurse."

Positive

"An infection control policy and supporting procedures were available for staff to refer to which enabled them to plan and implement measures to control infection."

Neutral

"We could see that where the infection control nurse had identified any areas that needed further attention this had been actioned quickly."

Positive

"Tackling inequity and promoting equality The clinic reviewed data to ensure that all patients were given equal access to services."

Positive

"Any verbal complaint was responded to immediately and staff confirmed they had access to a manager if a patient wished to speak to one."

Positive

"The complaint had been reviewed using the same approach applied to significant events to ensure learning from the complaint was shared."

Positive

"Strong governance processes were evident which staff understood and followed."

Positive

"This report describes our judgement of the quality of care at this service."