What is the Quality of Safety at Verulam Medical Group

Positive

"They also told us they were satisfied with the care provided which was sensitive and professionally delivered and said their dignity and privacy was respected."

Positive

"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Positive

"• The practice had a set of values which to give quality care ensuring patient safety and satisfaction."

Positive

"The practice had systems in place for notifiable safety incidents and ensured this information was shared with staff to ensure appropriate action was taken."

Positive

"Overview of safety systems and processes The practice had clearly defined and embedded systems processes and practices in place to keep patients safe and safeguarded from abuse which included: • Arrangements were in place to safeguard children and vulnerable adults from abuse."

Positive

"Our key findings across all the areas we inspected were as follows: • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events."

Positive

"• Lessons were shared to make sure action was taken to improve safety in the practice."

Positive

"The practice had a variety of other risk assessments in place to monitor safety of the premises such as control of substances hazardous to health and infection control and legionella."

Positive

"This included support training for all staff on communicating with patients about notifiable safety incidents."

Positive

"We reviewed safety records incident reports national patient safety alerts and minutes of meetings where these were discussed."

Positive

"The practice had a process in place to act on alerts that may affect patient safety for example from the Medicines and Healthcare products Regulatory Agency MHRA."

Positive

"There was a health and safety policy available."

Positive

"• Staff received training included safeguarding fire safety awareness basic life support and information governance."

Neutral

"This covered such topics as safeguarding infection prevention and control fire safety moving and handling health and safety and confidentiality."

Positive

"• Staff knew how to recognise signs of abuse in vulnerable adults and children."

Positive

"Overview of safety systems and processes The practice had clearly defined and embedded systems processes and practices in place to keep patients safe and safeguarded from abuse which included: • Arrangements were in place to safeguard children and vulnerable adults from abuse."

Positive

"For example we saw that the practice had referred a concern about a patient with suspected financial abuse to the local authority."

Positive

"The practice had a variety of other risk assessments in place to monitor safety of the premises such as control of substances hazardous to health and infection control and legionella."

Positive

"A GP was the infection control clinical lead who liaised with the local infection prevention team to keep up to date with best practice."

Neutral

"There was an infection control protocol in place and staff had received up to date training."

Neutral

"Annual and monthly infection control audits were undertaken and we saw evidence that action was taken to address any improvements identified as a result."

Positive

"• The practice held regular health visitor liaison and multidisciplinary team meetings to discuss the care needs of specific patients."

Neutral

"• The practice provided a variety of health promotion information leaflets and resources for this population group for example the discreet provision of chlamydia testing kits and sign posting to Sexual Health Hertfordshire."

Positive

"• Patients said they were treated with compassion dignity and respect and they were involved in their care and decisions about their treatment."

Positive

"• Patients said they were treated with compassion dignity and respect and they were involved in decisions about their care and treatment."

Positive

"Patients felt the practice offered a helpful discreet service and staff were approachable knowledgeable and caring and had treated them with dignity and respect."

Positive

"They also told us they were satisfied with the care provided which was sensitive and professionally delivered and said their dignity and privacy was respected."

Positive

"Results from the national GP patient survey showed the practice was performing broadly in line with the local and national averages in relation to treating patients with compassion dignity and respect."

Positive

"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Positive

"• There was a governance framework which supported the delivery of the strategy and good quality care."

Positive

"Governance arrangements Being a small team the overarching governance framework was overseen by the three GP partners and supported the delivery of good quality care."

Neutral

"The practice had a number of policies and procedures to govern activity and held regular governance meetings."

Positive

"There was evidence of quality improvement including clinical audit."

Positive

"This report describes our judgement of the quality of care at this service."

Positive

"Improvements were made to the quality of care as a result of complaints and concerns."