What is the Quality of Facilities at Verulam Medical Group

Neutral

"We spoke with the chair of the PPG who told us that they had worked with the practice on several initiatives."

Positive

"There were several initiatives for example • Work in relation developing a model for sharing the practice nurse with another practice in the vicinity bringing benefits to both practices as well as the nurse on account of the current recruitment issues."

Positive

"Patient Group Directions had been adopted by the practice to allow the nurse to administer medicines in line with legislation."

Neutral

"The practice used an electronic system communicate with the district nurse and health visitor."

Positive

"Management monitoring and improving outcomes for people The practice used the information collected for the Quality and Outcomes Framework QOF and performance against national screening programmes to monitor outcomes for patients."

Positive

"• There were procedures in place for monitoring and managing risks to patient and staff safety."

Neutral

"It is based on a combination of what we found when we inspected information from our ongoing monitoring of data about services and information given to us from the provider patients the public and other organisations."

Neutral

"• Arrangements were in place for planning and monitoring the number of staff and mix of staff needed to meet patients’ needs."

Neutral

"The practice told us that they did not use exception reporting methodology as it was practice policy to contact patients personally to ask them to attend for the respective monitoring reviews."

Neutral

"There is onsite parking available including for those patients with mobility issues."

Neutral

"Patient consultations take place at ground and first floor levels and there is a lift available."

Neutral

"A lift was available for patients to access the first floor."

Positive

"For example: • Patients receiving end of life care carers and those at risk of developing a longterm condition those patients with mental health problems and patients with learning difficulties."

Positive

"There was a health and safety policy available."

Neutral

"This covered such topics as safeguarding infection prevention and control fire safety moving and handling health and safety and confidentiality."

Neutral

"This covered such topics as safeguarding infection prevention and control fire safety moving and handling health and safety and confidentiality."