What is the Quality of Safety at Bishop's Close Medical Practice

Positive

"The practice also had a variety of other risk assessments in place to monitor safety of the premises such as control of substances hazardous to health and infection control."

Positive

"Information about safety was recorded monitored appropriately reviewed and addressed."

Positive

"Staff understood their responsibilities to raise concerns to record safety incidents concerns and near misses and to report them internally and externally where appropriate."

Positive

"There was a health and safety policy and procedures available."

Neutral

"• The practice had an induction programme for newly appointed members of staff that covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality."

Neutral

"Management staff demonstrated awareness of potential risks and health and safety assessments which addressed a range of health safety and welfare issues such as recruitment checks for staff."

Positive

"• Patients with prediabetes or identified as at risk of developing the condition were given early access to tests and GP appointment and then referred if necessary into a preventative pathway incorporating diet and lifestyle changes."

Positive

"Patients said they were treated with dignity and respect and that staff were pleasant and friendly."

Positive

"• Patients said they were treated with compassion dignity and respect and they were involved in their care and decisions about their treatment."

Positive

"Patients said they were treated with dignity and respect and given sufficient time during appointments."

Positive

"Curtains were used in treatment and consulting rooms to maintain patients’ privacy and dignity during investigations and examinations."

Positive

"This report describes our judgement of the quality of care at this service."

Positive

"Curtains were used in treatment and consulting rooms to maintain patients’ privacy and dignity during investigations and examinations."

Positive

"The PPG discussed these results and produced an action plan which included improving privacy in reception and providing more information about services provided."

Neutral

"Staff and patients told us that all consultations and treatments were carried out in the privacy of a consulting room."

Positive

"The practice had a number of policies and procedures in place to govern activity such as chaperone policy infection control procedures and human resources policies and these were available to staff via the shared computer system."

Neutral

"There was an infection control clinical lead."

Neutral

"There was an infection control protocol in place and staff had received up to date training."

Neutral

"Annual infection control audits and monthly spot checks were undertaken and we saw evidence that action was taken to address any improvements identified as a result."

Neutral

"Antenatal clinics were held weekly and patients could access weekly well baby clinics run jointly by a health visitor and a GP."

Positive

"Information was provided to help patients make a complaint and there was evidence of shared learning with staff."

Neutral

"Patients we spoke with said they would feel comfortable raising a complaint if the need arose."

Neutral

"• Staff received basic training that included: safeguarding fire procedures basic life support and information governance awareness."