What is the Quality of Facilities at Bishop's Close Medical Practice

Positive

"Management monitoring and improving outcomes for people The practice used the information collected for the Quality Outcomes Framework QOF and performance against national screening programmes to monitor outcomes for patients."

Positive

"• There were procedures in place for monitoring and managing risks to patient and staff safety."

Neutral

"It is based on a combination of what we found when we inspected information from our ongoing monitoring of data about services and information given to us from the provider patients the public and other organisations."

Neutral

"• Arrangements were in place for planning and monitoring the number of staff and mix of staff needed to meet patients’ needs."

Neutral

"Disabled parking spaces were available in the car park outside."

Positive

"The practice kept registers of groups who needed extra support such as those receiving palliative care and their carers and patients with mental health issues so extra support could be provided."

Positive

"We saw evidence that multidisciplinary team meetings took place on a regular basis where people with long term conditions and requiring palliative care were discussed to ensure their needs assessment and care plans were kept up to date."

Positive

"The practice held palliative care and multidisciplinary meetings regularly to discuss those with chronic conditions or approaching end of life care."

Positive

"Regular multidisciplinary meetings were held to discuss the needs of patients for instance on the unplanned admissions register requiring palliative care or with longterm conditions to ensure their needs assessment remained up to date."

Positive

"The practice had identified lead roles and deputies for areas such as safeguarding palliative care chronic disease management and infection control."

Positive

"• Where a patient’s mental capacity to consent to care or treatment was unclear the GP or practice nurse assessed the patient’s capacity and where appropriate recorded the outcome of the assessment."

Neutral

"There is a team of one senior nurse two practice nurses and three healthcare assistants."

Neutral

"This benefited people of working age who could access a variety of GP and nurse services during these times."

Neutral

"There was a room available where patients could request to speak with a receptionist in private if necessary."

Positive

"The practice had identified areas they wished to improve following clinical audit and had implemented changes to facilitate this."

Positive

"This included ongoing support during sessions onetoone meetings appraisals coaching and mentoring clinical supervision and facilitation and support for the revalidation of doctors."

Positive

"There was a health and safety policy and procedures available."

Neutral

"• The practice had an induction programme for newly appointed members of staff that covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality."

Neutral

"Management staff demonstrated awareness of potential risks and health and safety assessments which addressed a range of health safety and welfare issues such as recruitment checks for staff."

Neutral

"• The practice had an induction programme for newly appointed members of staff that covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality."