Latest Snippet(s)
Positive
"They said their dignity and privacy was respected."
Positive
"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."
2015-06-11 Snippet(s)
Positive
"All told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."
Positive
"Disposable or washable curtains were provided in consulting rooms and treatment rooms so that patients’ privacy and dignity was maintained during examinations investigations and treatments."
Positive
"Staff told us that if they had any concerns or observed any instances of discriminatory behaviour or where patients’ privacy and dignity was not being respected they would raise these with a GP partner."
Neutral
"We saw there were cleaning schedules in place and cleaning records were kept which included carpets and privacy curtains."
Neutral
"A notice was put in reception to ask patients to give patients privacy when standing at reception."
Neutral
"Staff and patients told us that all consultations and treatments were carried out in the privacy of a consulting room."
Latest Snippet(s)
Positive
"The practice had systems in place for notifiable safety incidents and ensured this information was shared with staff to ensure appropriate action was taken • The practice proactively sought feedback from staff and patients which it acted on."
Positive
"We saw that there was an effective process in place for drug safety alerts which showed that the appropriate checks were made on stock held in the practice."
Positive
"Overview of safety systems and processes The practice now had clearly systems processes and practices in place to keep patients safe and safeguarded from abuse which included: • Arrangements were in place to safeguard children and vulnerable adults from abuse."
Positive
"• Lessons were shared to make sure action was taken to improve safety in the practice."
Positive
"• We reviewed safety records incident reports patient safety alerts and minutes of meetings where significant events were discussed."
Positive
"Following the inspection the practice confirmed that they had reviewed the way in which they managed patient safety alerts and made changes to improve the process."
Positive
"For example some staff had not completed update training in fire safety information governance infection control."
Positive
"• The practice had a variety of other risk assessments in place to monitor safety of the premises."
Positive
"• Staff received training that included: safeguarding fire safety awareness basic life support and information governance."
Positive
"For example fire safety information governance infection control."
Neutral
"• Implement and monitor the revised procedure for handling patient safety alerts to ensure that they are received and acted on • Continue to monitor and further embed the current systems in place for safeguarding high risk medicines and staff training."
Neutral
"We found that the current system in place needed to be reviewed to protect the health and safety of all the patients on these high risk medicines."
Neutral
"This covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality."
2015-06-11 Snippet(s)
Positive
"All staff were fully trained on the system and commented positively about the system’s safety and ease of use."
Positive
"There was a lead GP responsible for health and safety along with a health and safety policy."
Positive
"The GPs told us clinical audits were often linked to medicines management information safety alerts or as a result of information from the quality and outcomes framework QOF."
Positive
"Learning and improvement from safety incidents The practice had a system in place for reporting recording and monitoring significant events incidents and accidents."
Positive
"For example reported incidents and national patient safety alerts as well as comments and complaints received from patients."
Positive
"We reviewed safety records and incident reports."
Positive
"National patient safety alerts were received by the dispensary manager."
Positive
"Reliable safety systems and processes including safeguarding The practice had systems in place to manage and review risks to vulnerable children young people and adults."
Latest Snippet(s)
Positive
"• Staff knew how to recognise signs of abuse in vulnerable adults and children."
Positive
"Overview of safety systems and processes The practice now had clearly systems processes and practices in place to keep patients safe and safeguarded from abuse which included: • Arrangements were in place to safeguard children and vulnerable adults from abuse."
2015-06-11 Snippet(s)
Positive
"Staff knew how to recognise signs of abuse in vulnerable adults and children."
Positive
"Staff knew how to recognise signs of abuse in older people vulnerable adults and children."
Latest Snippet(s)
Positive
"We were told that they were going to get protected time each month to carry out infection control audits spot checks of cleaning and training of staff."
Neutral
"The practice had two nurses who were infection control clinical leads."
Neutral
"There was an infection control protocol in place and most staff were up to date with training."
Neutral
"Annual infection control audits were undertaken and we saw evidence that action was taken to address any improvements identified as a result."
2015-06-11 Snippet(s)
Positive
"Cleanliness and infection control We observed the premises to be clean and tidy."
Positive
"An infection control policy and supporting procedures were available for staff to refer to which enabled them to plan and implement measures to control infection."
Neutral
"The nurse manager and one of the practice nurses led on infection control and both had undertaken further training to enable them to provide advice on the practice infection control policy and carry out staff training."
Neutral
"They also attended regular external infection control meetings."
Neutral
"We saw evidence that infection control audits had been carried out for each of the last three years and that any improvements identified for action were completed on time."
Neutral
"For example personal protective equipment including disposable gloves aprons and coverings were available for staff to use and staff were able to describe how they would use these to comply with the practice’s infection control policy for example to deal with a blood spillage."
Neutral
"For example there were lead nurses for infection control and the senior partner was the lead for safeguarding."
Latest Snippet(s)
Neutral
"For example: • Patients receiving end of life care carers those at risk of developing a longterm condition and those requiring advice on their diet smoking and alcohol cessation."
Latest Snippet(s)
Positive
"Patients said they felt the practice offered an excellent service and staff were helpful caring and treated them with dignity and respect."
Positive
"• CQC comments cards were reviewed told us that patients were treated with compassion dignity and respect and they were involved in their care and decisions about their treatment."
Positive
"• CQC comments cards we reviewed said that patients were treated with compassion dignity and respect and they were involved in decisions about their care and treatment."
Positive
"• We saw staff treated patients with kindness and respect and maintained patient and information confidentiality."
Positive
"All the patients felt listened too and were treated with dignity and respect."
Positive
"They said their dignity and privacy was respected."
Positive
"We issued a requirement notice in respect of these issues."
Positive
"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."
2015-06-11 Snippet(s)
Positive
"• Patients said they were treated with compassion dignity and respect and they were involved in their care and decisions about their treatment."
Positive
"Patients said they were treated with compassion dignity and respect and they were involved in decisions about their care and treatment."
Positive
"All told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."
Positive
"We also saw that staff treated patients with kindness and respect and maintained confidentiality."
Positive
"They said staff treated them with dignity and respect."
Positive
"Disposable or washable curtains were provided in consulting rooms and treatment rooms so that patients’ privacy and dignity was maintained during examinations investigations and treatments."
Positive
"Staff told us that if they had any concerns or observed any instances of discriminatory behaviour or where patients’ privacy and dignity was not being respected they would raise these with a GP partner."
2015-06-11 Snippet(s)
Positive
"None of the patients we spoke with had ever needed to make a complaint about the practice."
Latest Snippet(s)
Positive
"• There was a governance framework in place which supported the delivery of the strategy and good quality care."
Positive
"The practice had a governance framework in place which supported the delivery of the strategy and good quality care."
Positive
"For example some staff had not completed update training in fire safety information governance infection control."
Positive
"For example fire safety information governance infection control."
Positive
"At this most recent inspection we saw that the practice had governance systems in place and had made significant improvements."
Neutral
"• Regular governance meetings were now held and minuted."
Neutral
"The practice had a number of policies and procedures to govern activity and held regular governance meetings."
2015-06-11 Snippet(s)
Neutral
"• The practice did not hold governance meetings."
Neutral
"The practice did not hold regular governance meetings."
Neutral
"The practice did not hold monthly governance meetings."
Latest Snippet(s)
Positive
"• A system for quality improvement including clinical audit was in place."
Positive
"There was evidence of quality improvement including clinical audit."
Latest Snippet(s)
Positive
"This report describes our judgement of the quality of care at this service."
Positive
"Improvements were made to the quality of care as a result of complaints and concerns and lessons were shared with staff."
2015-06-11 Snippet(s)
Positive
"This report describes our judgement of the quality of care at this service."
2015-06-11 Snippet(s)
Positive
"There was a staff handbook available to staff which included sections on equality and harassment and bullying at work."
Positive
"Tackling inequity and promoting equality The practice had recognised the needs of different groups in the planning of its services."
Neutral
"The practice provided equality and diversity training through elearning."