Latest Snippet(s)
Positive
"The GP and practice nurse also accommodated home visits for those who had difficulties getting to the practice due to limited local public transport availability."
Neutral
"There is a practice nurse prescriber a practice nurse and two healthcare assistants a practice manager deputy managers and administration and reception staff."
2015-08-27 Snippet(s)
Positive
"The practice has five GPs both male and female a practice manager with supportive management team one nurse practitioner and practice nurse one health care assistant administration and reception staff."
Positive
"Benchmarking and peer support was given at these meetings and the practice made the time to ensure the nurse attended."
Neutral
"Patients had access to an appointment with the GP or nurse practitioner when needed and a high number of telephone consultations were taking place by GPs at the patient’s request."
Neutral
"For example there was a lead nurse for infection control and a lead for safeguarding."
Neutral
"The practice nurse told us about a local peer review system they took part in with neighbouring GP practices."
Latest Snippet(s)
Positive
"This was to ensure effective monitoring and support could be put in place."
Positive
"• Staff encouraged and supported patients to be involved in monitoring and managing their own health for example through social prescribing schemes."
Positive
"• The practice had arrangements for adults with newly diagnosed cardiovascular disease including the offer of highintensity statins for secondary prevention people with suspected hypertension were offered ambulatory blood pressure monitoring and patients with atrial fibrillation were assessed for stroke risk and treated as appropriate."
Positive
"• Arrangements were in place for planning and monitoring the number and mix of staff needed to meet patients’ needs including planning for holidays sickness busy periods and epidemics."
Neutral
"It is based on a combination of what we found when we inspected information from our ongoing monitoring of data about services and information given to us from the provider patients the public and other organisations."
2015-08-27 Snippet(s)
Positive
"Management monitoring and improving outcomes for people Information about people’s care and treatment and their outcomes was routinely collected and monitored and this information used to improve care."
Positive
"Learning and improvement from safety incidents The practice had systems in place for reporting recording and monitoring significant events including significant events."
Positive
"Staff across the practice had key roles in monitoring and improving outcomes for patients."
Positive
"This will enable closer monitoring and management of patient safety risks."
Positive
"For example the practice undertook an audit of patient receiving a medication for antirheumatic drugs DMARDS to ensure all patients were receiving the level of monitoring that should be in place."
Neutral
"It is based on a combination of what we found when we inspected information from our ongoing monitoring of data about services and information given to us from the provider patients the public and other organisations."
Latest Snippet(s)
Positive
"The GP and practice nurse also accommodated home visits for those who had difficulties getting to the practice due to limited local public transport availability."
Latest Snippet(s)
Positive
"The GP and practice nurse also accommodated home visits for those who had difficulties getting to the practice due to limited local public transport availability."
Latest Snippet(s)
Positive
"• Staff were clear on their roles and accountabilities including in respect of safeguarding and infection prevention and control • Practice leaders had established proper policies procedures and activities to ensure safety and assured themselves that they were operating as intended."
2015-08-27 Snippet(s)
Positive
"All staff were involved in activities to monitor and improve patient outcomes."
Latest Snippet(s)
Neutral
"• The practice ensured that end of life care was delivered in a coordinated way which took into account the needs of different patients including those who may be vulnerable because of their circumstances."
2015-08-27 Snippet(s)
Positive
"This included important information for instance for patients on the end of life care pathway whose needs may have changed overnight."
Positive
"These meetings were attended by community mental health staff as district nurses health visitors social workers and end of life care nurses."
Latest Snippet(s)
Positive
"This included an induction process onetoone meetings appraisals coaching and mentoring clinical supervision and support for revalidation."
2015-08-27 Snippet(s)
Neutral
"The team was making use of clinical audit tools clinical supervision and staff meetings to assess the performance of clinical staff."
Latest Snippet(s)
Positive
"• Staff were clear on their roles and accountabilities including in respect of safeguarding and infection prevention and control • Practice leaders had established proper policies procedures and activities to ensure safety and assured themselves that they were operating as intended."
Latest Snippet(s)
Positive
"We discussed with the practice the need to review how the practice monitors the effectiveness of the cleaning of clinical rooms."
2015-08-27 Snippet(s)
Positive
"Cleanliness and infection control The premises were clean and tidy and cleaning schedules were in place."
Latest Snippet(s)
Positive
"• The practice acted on and learned from external safety events as well as patient and medicine safety alerts."
2015-08-27 Snippet(s)
Positive
"We checked medicines stored in the treatment rooms and medicine refrigerators and found they were stored securely and were only accessible to authorised staff."
Positive
"We saw evidence that after receiving an alert the GPs had reviewed the use of the medicine in question and where they continued to prescribe it outlined the reason why they decided this was necessary."
2015-08-27 Snippet(s)
Positive
"The practice had a palliative care register and had monthly internal as well as multidisciplinary meetings to discuss the care and support needs of patients and their families."
Positive
"The practice attended various multidisciplinary team meetings at regular intervals to discuss the needs of complex patients for example those with mental health needs and palliative care patients."
2015-08-27 Snippet(s)
Positive
"Following each clinical audit changes to treatment or care were made where needed and the audit repeated to ensure outcomes for patients had improved."
Neutral
"The practice had a system in place for completing clinical audit cycles."
Neutral
"The team was making use of clinical audit tools clinical supervision and staff meetings to assess the performance of clinical staff."
2015-08-27 Snippet(s)
Positive
"Health and safety information was displayed for staff to see and there was an identified health and safety representative."
Positive
"The practice also had a health and safety policy."