What is the Quality of Safety at The Practice Northumberland Avenue

Positive

"The patients we spoke with on the day of our inspection told us they were more than happy with the care provided by the practice and said their dignity and privacy was respected."

Positive

"All told us they were more than happy with the care provided by the practice and said their dignity and privacy was respected."

Positive

"• Patients said they were treated with compassion dignity and respect and they were involved in their care and decisions about their treatment."

Positive

"Patients said they were treated with compassion dignity and respect and they were involved in decisions about their care and treatment."

Positive

"To treat all of our service users with dignity and respect and to deliver a high quality service that improves the health of the practice population as a whole."

Positive

"Patientcarer support to cope emotionally with care and treatment The survey information we reviewed showed patients were positive about the emotional support provided by the practice and rated it well in this area."

Positive

"We also saw that staff treated patients with kindness and respect and maintained confidentiality."

Positive

"They said staff treated them with dignity and respect."

Positive

"Disposable curtains were provided in consulting rooms and treatment rooms so that patients’ privacy and dignity was maintained during examinations investigations and treatments."

Positive

"When asked staff reported there had been no concerns or observed any instances of discriminatory behaviour or where patients’ privacy and dignity was not being respected."

Positive

"This report describes our judgement of the quality of care at this service."

Positive

"The patients we spoke with on the day of our inspection told us they were more than happy with the care provided by the practice and said their dignity and privacy was respected."

Positive

"All told us they were more than happy with the care provided by the practice and said their dignity and privacy was respected."

Positive

"Disposable curtains were provided in consulting rooms and treatment rooms so that patients’ privacy and dignity was maintained during examinations investigations and treatments."

Positive

"When asked staff reported there had been no concerns or observed any instances of discriminatory behaviour or where patients’ privacy and dignity was not being respected."

Neutral

"Staff and patients told us that all consultations and treatments were carried out in the privacy of a consulting room."

Positive

"The information staff collected was then collated by the practice manager to support the practice meet their provider contract targets and check the safety and quality of their patients."

Positive

"All staff were fully trained on the system and commented positively about the system’s safety and ease of use."

Positive

"Information about safety was recorded monitored appropriately reviewed and addressed."

Positive

"National patient safety alerts were disseminated by the practice manager to the appropriate clinical and administrative practice staff."

Positive

"Monitoring safety and responding to risk The practice had systems processes and policies in place to manage and monitor risks to patients staff and visitors to the practice."

Positive

"The GP told us audits were often linked to medicines management information safety alerts or as a result of information from the quality and outcomes framework QOF."

Positive

"Learning and improvement from safety incidents The practice had a system in place for reporting recording and monitoring significant events incidents and accidents."

Positive

"Health and safety information was displayed for staff to see and the practice manager was the identified health and safety representative."

Positive

"For example reported incidents and national patient safety alerts as well as comments and complaints received from patients."

Positive

"We reviewed safety records and incident reports recorded on the practice’s system and minutes of meetings where incidents were discussed for the last year."

Positive

"Reliable safety systems and processes including safeguarding The practice had systems to manage and review risks to vulnerable children young people and adults."

Positive

"The practice also had a health and safety policy."

Positive

"Our interviews with staff confirmed that the practice was proactive in providing training and funding for relevant courses for example; information governance basic life support automated emergency defibrillation AED fire awareness infection control child protection equality and diversity health and safety manual handling and safeguarding of vulnerable adults."

Neutral

"We saw that there were no complaints raised regarding patient safety on the comment cards we had left for patients to complete and no issues were raised regarding safety with patient care."

Positive

"Staff knew how to recognise signs of abuse in older people vulnerable adults and children."

Positive

"This included information to make staff aware of any relevant issues when patients attended appointments; for example children and siblings where abuse may have been reported within the family."

Positive

"Cleanliness and infection control We observed the premises to be clean and tidy."

Positive

"Practice records confirmed the regular checks in line with the practice infection control procedures to reduce the risk of infection to staff and patients."

Positive

"An infection control policy and supporting procedures were available for staff to refer to which enabled them to plan and implement measures to control infection."

Positive

"Our interviews with staff confirmed that the practice was proactive in providing training and funding for relevant courses for example; information governance basic life support automated emergency defibrillation AED fire awareness infection control child protection equality and diversity health and safety manual handling and safeguarding of vulnerable adults."

Neutral

"The practice had a lead for infection control who had undertaken further training to enable them to provide advice on the practice infection control policy and carry out staff training."

Neutral

"Relevant staff received induction training about infection control specific to their role and received annual updates."

Neutral

"For example personal protective equipment including disposable gloves aprons and coverings were available for staff to use and staff were able to describe how they would use these to comply with the practice’s infection control policy."

Neutral

"For example there was a lead nurse for infection control and there was a GP lead for safeguarding."

Positive

"Our interviews with staff confirmed that the practice was proactive in providing training and funding for relevant courses for example; information governance basic life support automated emergency defibrillation AED fire awareness infection control child protection equality and diversity health and safety manual handling and safeguarding of vulnerable adults."

Positive

"Tackling inequity and promoting equality The practice had recognised the needs of different groups in the planning of its services."

Neutral

"We noted staff members had undertaken equality and diversity training to reinforce this understanding."

Neutral

"The practice provided equality and diversity training."

Neutral

"Staff we spoke with confirmed that they had completed the equality and diversity training and training records confirmed this."

Positive

"None of the patients we spoke with had ever needed to make a complaint about the practice."

Positive

"The practice had a number of provider led policies and procedures to govern activity and sent regular reports to the provider to ensure governance for the practice were reviewed."

Positive

"Our interviews with staff confirmed that the practice was proactive in providing training and funding for relevant courses for example; information governance basic life support automated emergency defibrillation AED fire awareness infection control child protection equality and diversity health and safety manual handling and safeguarding of vulnerable adults."

Neutral

"We saw the practice had achieved an overall level two for information governance using the ‘information governance IG toolkit’."