What is the Quality of Safety at Dr Irlam and Partners

Positive

"Patients’ privacy was maintained during consultations and treatment and information in respect of patients was treated confidentially."

Positive

"Curtains were provided in consulting rooms so that patients’ privacy and dignity was maintained during examinations investigations and treatments."

Positive

"These alerts have safety and risk information regarding medication and equipment often resulting in the review of patients prescribed medicines andor the withdrawal of medication from use in certain patients where potential side effects or risks are indicated."

Positive

"The practice referred to and used published guidance around safety to improve safety outcomes for patients."

Positive

"There was a detailed risk assessment in relation to fire safety within the practice."

Positive

"From minutes of meetings we saw that complaints and safety events were discussed and that all staff had the opportunity to contribute to ideas for improvement."

Positive

"This was achieved through a process of investigating significant events and safety incidents or ‘near misses’."

Positive

"Fire safety procedures were available to staff and they had all undertaken fire safety awareness training."

Positive

"There were systems in place for the receipt and sharing of safety alerts received from the Medicines and Healthcare Products Regulatory Agency MHRA."

Positive

"We saw that issues around do not attempt cardiopulmonary resuscitation DNACPRwere discussed as were ways in which risks could be minimised and safety improved."

Positive

"There was appropriate fire safety equipment including extinguishers located throughout the practice."

Positive

"This equipment was tested and serviced regularly in line with current fire safety regulations."

Positive

"Staff training included safeguarding infection control basic life support fire safety information governance and confidentiality."

Positive

"We looked at the staff training record for permanent and locum staff and saw that appropriate role specific training was provided for all staff which included infection control fire safety equality and diversity safeguarding and moving and handling."

Neutral

"This covered such topics as safeguarding fire safety health and safety and confidentiality and helped new staff to familiarise themselves with the practice policies and procedures."

Positive

"Staff knew how to recognise signs of abuse in vulnerable adults and children."

Positive

"The practice had a dedicated infection control clinical lead and they took responsibility for overseeing infection control procedures within the practice."

Positive

"Staff training included safeguarding infection control basic life support fire safety information governance and confidentiality."

Positive

"We looked at the staff training record for permanent and locum staff and saw that appropriate role specific training was provided for all staff which included infection control fire safety equality and diversity safeguarding and moving and handling."

Neutral

"All staff had undertaken infection control training and this was updated periodically as needed."

Neutral

"There were cleaning schedules in place and regular infection control audits had been carried out."

Neutral

"The practice was due to repeat the audit in six months and to include all diabetic patients including those whose condition was managed with diet and or medicines."

Positive

"• Patients said they were treated with compassion dignity and respect and they were involved in their care and decisions about their treatment."

Positive

"Those staff we spoke with demonstrated compassion and empathy for patients and told us that they aimed to provide a caring service that met the needs of all patients."

Positive

"Patients said they were treated kindly and with dignity and respect."

Positive

"The practice charter told patients that they could expect to be treated courtesy dignity and confidentiality."

Positive

"Patients’ privacy was maintained during consultations and treatment and information in respect of patients was treated confidentially."

Positive

"Records in respect of these checks were recorded."

Positive

"Curtains were provided in consulting rooms so that patients’ privacy and dignity was maintained during examinations investigations and treatments."

Positive

"We looked at the staff training record for permanent and locum staff and saw that appropriate role specific training was provided for all staff which included infection control fire safety equality and diversity safeguarding and moving and handling."

Positive

"They were also advised of how they could escalate their complaint if they remained dissatisfied with the outcome or how their complaint had been handled."

Positive

"Governance arrangements The practice had an overarching governance framework to support the delivery of good quality care."

Positive

"Staff training included safeguarding infection control basic life support fire safety information governance and confidentiality."

Positive

"The practice used clinical audits to monitor and make changes to patient care and treatment as part of its quality monitoring and improvement."

Positive

"• All staff undertook roles in monitoring and improving the quality of care provided and outcomes for patients."

Positive

"This report describes our judgement of the quality of care at this service."