What is the Quality of Care at University Health Service

Positive

"The practice offered personalised care to meet the needs of the older people in its population and had a range of enhanced services for example in dementia and end of life care."

Positive

"• The dementia diagnosis rate was above the national average The practice’s prescribing rates were also better than national figures There was a protocol for repeat prescribing which followed national guidance."

Positive

"Patients with a learning disability and those with dementia were supported to make decisions through the use of care plans which they were involved in agreeing."

Positive

"People experiencing poor mental health including people with dementia The practice is rated as good for people experiencing poor mental health including people with dementia."

Neutral

"The practice had a register of patients with mental health diagnoses and those living with dementia and an annual review was offered routinely."

Positive

"Patients with a learning disability and those with dementia were supported to make decisions through the use of care plans which they were involved in agreeing."

Neutral

"For example we were told about a teenage patient with known chronic asthma who registered during university registration week."

Positive

"For example cancer mental health and stroke support."

Neutral

"The practice also encouraged its patients to attend national screening programmes for bowel cancer and breast cancer screening."

Positive

"The GPs told us they lead in specialist clinical areas such as diabetes minor surgery sports medicine sexual health and child health surveillance and the practice nurses supported this work which allowed the practice to focus on specific conditions."

Positive

"Specific examples to demonstrate this included: • Performance for diabetes related indicators was better than the national average."

Positive

"Staff also checked that all routine health checks were completed for longterm conditions such as diabetes and that the latest prescribing guidance Are services effective?"

Neutral

"A recent diabetes audit identified the practice as providing one of the highest levels of service in the local clinical commissioning group area for patients with this condition."

Positive

"• The percentage of patients with hypertension having regular blood pressure tests was better than the national average • Performance for mental health related and hypertension QOF indicators was better than the national average."

Positive

"For example cancer mental health and stroke support."

Positive

"Patients with a learning disability and those with dementia were supported to make decisions through the use of care plans which they were involved in agreeing."

Positive

"At this time patients would be offered any relevant injections flu meningitis etc. at the time."

Positive

"Their medications were added to the screen making them available for them to order when required and they were offered a flu vaccination."

Positive

"The practice offered a full range of immunisations for children travel vaccines and flu vaccinations in line with current national guidance."

Positive

"• The percentage of patients with hypertension having regular blood pressure tests was better than the national average • Performance for mental health related and hypertension QOF indicators was better than the national average."

Positive

"Longer appointments were available for older patients those experiencing poor mental health patients with learning disabilities and those with longterm and multiple conditions."

Positive

"• The percentage of patients with hypertension having regular blood pressure tests was better than the national average • Performance for mental health related and hypertension QOF indicators was better than the national average."

Positive

"Patients with poor mental health were seen sometimes weekly or more based on their need."

Positive

"Health professionals included midwifes district nurses and the community mental health team to support the needs of patients."

Positive

"People experiencing poor mental health including people with dementia The practice is rated as good for people experiencing poor mental health including people with dementia."

Positive

"For example cancer mental health and stroke support."

Neutral

"The practice had a register of patients with mental health diagnoses and those living with dementia and an annual review was offered routinely."

Neutral

"For example we saw evidence of how mental health and physiotherapy services were regarded as a priority and that improvements in liaisons with the community mental health team had been made."