What is the Quality of Facilities at North Baddesley Surgery

Positive

"The practice nurse was the infection control clinical lead who liaised with the local infection prevention teams to keep up to date with best practice."

Positive

"• Where a patient’s mental capacity to consent to care or treatment was unclear the GP or practice nurse assessed the patient’s capacity and recorded the outcome of the assessment."

Positive

"Each day the advanced nurse practitioner and a duty GP reviewed the patients who requested on the day appointments and assessed the need of each patient to determine the most appropriate course of treatment."

Positive

"The advanced nurse practitioner and the GP either telephoned patients back to discuss their symptoms gave them on the day appointments or visited patients at home."

Neutral

"During our visit we: • Spoke with a range of staff including three GPs a Nurse Practitioner a Practice Nurse a Healthcare Assistant the Practice Manager a receptionist and a secretary and spoke with patients who used the service."

Positive

"Information about patients’ outcomes was used to make improvements such as: An audit into deep veined thrombosis DVT had identified that GPs received insufficient information around the type of DVT that patients had suffered in their discharge letters which affected further monitoring and preventative treatment."

Positive

"Management monitoring and improving outcomes for people The practice used the information collected for the Quality and Outcomes Framework QOF and performance against national screening programmes to monitor outcomes for patients."

Positive

"• There were procedures in place for monitoring and managing risks to patient and staff safety."

Neutral

"It is based on a combination of what we found when we inspected information from our ongoing monitoring of data about services and information given to us from the provider patients the public and other organisations."

Neutral

"• Arrangements were in place for planning and monitoring the number of staff and mix of staff needed to meet patients’ needs."

Neutral

"There is ample parking at the practice and can be accessed by public transport."

Positive

"For example: • Patients receiving end of life care carers those at risk of developing a longterm condition and those requiring advice on their diet smoking and alcohol cessation and those in need of support from counselling services."

Positive

"This included ongoing support onetoone meetings coaching and mentoring clinical supervision and facilitation and support for revalidating GPs."

Positive

"There was a health and safety policy available with a poster in the reception office which identified local health and safety representatives."

Neutral

"This covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality."

Neutral

"This covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality."