What is the Quality of Care at North Baddesley Surgery

Neutral

"For example recent action taken as a result included changes to the prescribing of bladder stabilisers to patients who were also prescribed medicines for dementia as it had been identified that some of the medicines worked against each other."

Neutral

"The audit had identified that some bladder stabilisers counteracted the effects of the dementia medicines."

Neutral

"The practice demonstrated how they encouraged uptake of the screening programme by using information in different languages and for those with a learning disability and they ensured a female sample taker was available."

Positive

"For example the nursing team were supported to attend external training sessions in subjects such as asthma and diabetes."

Positive

"Information about patients’ outcomes was used to make improvements such as: An audit into deep veined thrombosis DVT had identified that GPs received insufficient information around the type of DVT that patients had suffered in their discharge letters which affected further monitoring and preventative treatment."

Neutral

"• Nationally published data around the management of patients with diabetes showed that the practice was comparable to other practices."

Neutral

"The practice demonstrated how they encouraged uptake of the screening programme by using information in different languages and for those with a learning disability and they ensured a female sample taker was available."

Positive

"For example a child was given a flu vaccine at the practice however was later contacted by a parent who was concerned as the child had already received it at school."

Positive

"The practice reviewed communication arrangements with school nurses and has amended their internal process when giving children a flu vaccine which includes asking whether they have previously had the vaccine elsewhere."

Positive

"• There was a volunteer group who provided information and resources for patients five mornings a week who were based in the practice this included replacing batteries for hearing aids lending equipment such as blood pressure monitors and lending books and DVDs to patients about medical conditions."

Positive

"• Staff had a good understanding of how to support patients with mental health needs and dementia."

Positive

"The population groups are: • Older people • People with longterm conditions • Families children and young people • Working age people including those recently retired and students • People whose circumstances may make them vulnerable • People experiencing poor mental health including people with dementia."

Positive

"• The practice regularly worked with multidisciplinary teams in the case management of patients experiencing poor mental health including those with dementia."

Neutral

"• The practice had told patients experiencing poor mental health about how to access various support groups and voluntary organisations."

Neutral

"Performance for mental health related indicators was similar to the national average."

Positive

"For example a child was given a flu vaccine at the practice however was later contacted by a parent who was concerned as the child had already received it at school."

Positive

"The practice had confirmed with the school nurses that the child had been given the vaccine and reported the error appropriately to the relevant authorities and was advised there would be no harm caused."

Positive

"The practice reviewed communication arrangements with school nurses and has amended their internal process when giving children a flu vaccine which includes asking whether they have previously had the vaccine elsewhere."