What is the Quality of Safety at The Southall Medical Centre

Positive

"We saw evidence of health and safety risk assessments where identified risks were logged in a risk assessment table."

Positive

"The doctors were signed up to receive automatic national patient safety alerts about medicines and products and the practice manager emailed relevant staff with all other alerts that came to the practice centrally as appropriate."

Positive

"The GPs told us clinical audits were often linked to medicines management information safety alerts or as a result of information from the quality and outcomes framework QOF."

Positive

"Learning and improvement from safety incidents The practice had a system in place for reporting recording and monitoring significant events incidents and accidents."

Positive

"We were told that a GP was always onsite at this time to ensure safety but did not provide any clinical sessions."

Positive

"Monitoring safety and responding to risk The practice had systems processes and policies in place to manage and monitor risks to patients staff and visitors Are services safe?"

Positive

"The practice also had a health and safety policy and we saw evidence of health and safety training as part of staff induction."

Positive

"The practice had systems and processes to assess and manage risks for example in relation to repeat prescribing infection control and the safety and security of the premises and equipment."

Positive

"The manager did not however have a system for monitoring that safety alerts had been implemented."

Positive

"Reliable safety systems and processes including safeguarding The practice had systems to manage and review risks to vulnerable children young people and adults which were in line and referenced the local CCG procedure and contacts."

Positive

"The practice kept records to show that the electrical installation and gas safety were inspected as required and found to be satisfactory."

Positive

"One of the GP partners was the nominated health and safety representative."

Positive

"The practice had a health and safety lead and policy."

Positive

"Health and safety information was displayed and visible to staff."

Neutral

"For example one of the GPs showed us evidence they had reviewed the treatment of patients taking Ivabradine a medicine to treat the symptoms of angina in line with guidance in a recent national safety alert."

Positive

"The results from the practice’s own satisfaction survey also showed that patients were positive about the quality of care they received from doctors nurses health care assistants and the reception team."

Positive

"This report describes our judgement of the quality of care at this service."

Positive

"Patients we spoke with told us they were happy with the care provided by the practice and said their dignity and privacy were respected."

Neutral

"Staff and patients told us that all consultations and treatments were carried out in the privacy of a consulting room."

Neutral

"Curtains were provided in consulting rooms and treatment rooms so that patients’ privacy was maintained during examinations investigations and treatments."

Positive

"The practice displayed flowchart information in the consultation rooms and reception office detailing the procedure and contact telephone numbers to report concerns about abuse of children vulnerable adults and domestic violence."

Positive

"Staff knew how to recognise signs of abuse in vulnerable adults and children."

Positive

"Staff we spoke with during the inspection were able to describe signs of abuse in older people vulnerable adults and children."

Positive

"Staff had received training on recognising abuse in vulnerable adults."

Positive

"Cleanliness and infection control The premises were clean and tidy."

Positive

"The practice had systems and processes to assess and manage risks for example in relation to repeat prescribing infection control and the safety and security of the premises and equipment."

Neutral

"Our key findings were as follows: • The practice had effective systems in place to manage risks associated with staff recruitment infection control child protection and medical emergencies."

Neutral

"One of the GP partners was the lead for infection control for the practice and had undertaken online infection control training."

Neutral

"Staff received induction training about infection control specific to their role and also completed online infection control training."

Neutral

"The practice had an infection control policy."

Positive

"Patients we spoke with told us they were happy with the care provided by the practice and said their dignity and privacy were respected."

Positive

"Patients who commented before or during the inspection said they were treated with compassion dignity and respect and they were involved in decisions about their care and treatment."

Positive

"• Patient satisfaction scores were in line with local averages for being treated with dignity respect and the kindness of staff."

Positive

"Data from national and local patient surveys showed that patients rated the practice highly for the quality and compassion of its care."

Positive

"We saw that staff greeted patients with kindness and respect and maintained confidentiality."

Positive

"Tackling inequality and promoting equality Many patients using the practice spoke English as a second language."

Neutral

"The practice had an equality and diversity policy in place and provided staff training on equality through elearning."

Neutral

"We saw evidence of equality and diversity being discussed in practice meeting minutes."

Positive

"There was also information about making a complaint on the website."

Positive

"We looked at the complaint summary report for the last year and themes identified included recording of messages communication skills and the processing of prescription requests."