What is the Quality of Facilities at Somerset Family Health Practice

Positive

"The receptionists kept a list of patients on the palliative care register to ensure they had timely access to primary and community services."

Positive

"• The practice maintained a palliative care register and as a team regularly reviewed patients on this list."

Neutral

"• The practice should aim to increase the uptake for cancer screening programmes among eligible patients."

Positive

"The practice provided parallel appointments for certain reviews such as diabetes so patients could see the health care assistant nurse and GP as appropriate."

Positive

"The practice nurse was the infection control clinical lead who liaised with the local infection prevention teams to keep up to date with best practice."

Positive

"• Where a patient’s mental capacity to consent to care or treatment was unclear the GP or nurse practitioner assessed the patient’s capacity and recorded the outcome of the assessment."

Positive

"The current practice clinical team comprises the principal GP three regular locum GPs a nurse practitioner a practice nurse and two health care assistants."

Positive

"During our visit we: • Spoke with a range of staff including the principal GP a sessional GP the practice nurse the practice manager a health care assistant and a receptionist."

Positive

"For example the nurse practitioner ran a search of patient records when relevant safety alerts were received to identify any patients whose treatment or prescribing might require review."

Positive

"Patient group directions PGDs had been adopted by the practice to allow the practice nurse to administer medicines in line with legislation."

Neutral

"The nurse practitioner had a lead role for example on monitoring QOF."

Positive

"Management monitoring and improving outcomes for people The practice used the information collected for the Quality and Outcomes Framework QOF and performance against national screening programmes to monitor outcomes for patients."

Positive

"• There were procedures in place for monitoring and managing risks to patient and staff safety."

Neutral

"It is based on a combination of what we found when we inspected information from our ongoing monitoring of data about services and information given to us from the provider patients the public and other organisations."

Neutral

"• Reviewed documentary evidence for example practice policies and written protocols and guidelines audits and monitoring checks."

Neutral

"• Arrangements were in place for planning and monitoring the number of staff and mix of staff needed to meet patients’ needs."

Neutral

"The nurse practitioner had a lead role for example on monitoring QOF."

Neutral

"The practice was arranged over two floors and had lift access to the first floor."

Positive

"The practice is registered with the Care Quality Commission CQC to provide the regulated activities of diagnostic and screening procedures; family planning; maternity and midwifery services; and treatment of disease disorder and injury."

Neutral

"For example: • Patients receiving end of life care carers those at risk of developing a longterm condition and those requiring advice on their diet smoking and alcohol cessation."

Neutral

"This covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality."

Neutral

"This covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality."