What is the Quality of Facilities at Practice Plus Group - NHS 111 London

Positive

"Management monitoring and improving outcomes for people The service monitored its performance through the use of the National Quality Requirements and the national Minimum Data Set as well as compliance with the NHS Commissioning Standards."

Positive

"Once training was completed all health advisors were subject to structured call quality monitoring to ensure continued compliance."

Positive

"• Daily weekly and monthly monitoring and analysis of the service achievements was measured against key performance targets and shared with the lead clinical commissioning group CCG members."

Neutral

"It is based on a combination of what we found when we inspected information from our ongoing monitoring of data about services and information given to us from the provider patients the public and other organisations."

Neutral

"• Arrangements were in place for planning and monitoring the number of staff and mix of staff needed to meet patients’ needs using a workforce management tool."

Positive

"There were arrangements in place to respond to those with specific health care needs such as end of life care and those who had mental health needs."

Positive

"All complaints were reported in a monthly clinical governance report and discussed in internal and external governance meetings."

Positive

"• Internal and external governance meetings with contract commissioning leads were held to review themes from significant events and the provider produced a monthly clinical governance report that detailed both serious incidents and other incidents not meeting the Serious Incident Framework threshold."

Positive

"They were clear about their line management arrangements as well as the clinical governance arrangements in place."

Neutral

"We saw minutes of regular internal and external governance meetings and the provider produced a monthly clinical governance report that detailed both serious incidents and other incidents not meeting the Serious Incident Framework threshold."

Positive

"This included ongoing support during sessions mentoring clinical supervision and Are services wellled?"

Positive

"This covered such topics as governance and risk safeguarding counter fraud manual handling health and safety and equality and inclusion."