Latest Snippet(s)
Positive
"Other areas identified at the inspection for improvement included the need to improve governance around health and safety staff appraisals and patient information."
2016-05-27 Snippet(s)
Positive
"Overview of safety systems and processes The practice had clearly defined and embedded systems processes and practices in place to keep patients safe and safeguarded from abuse which included: • Arrangements were in place to safeguard children and vulnerable adults from abuse."
Positive
"Our key findings across all the areas we inspected were as follows: • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events."
Positive
"• Lessons were shared to make sure action was taken to improve safety in the practice."
Positive
"We saw evidence that lessons were shared and action was taken to improve safety in the practice."
Positive
"The practice had a variety of other risk assessments in place to monitor safety of the premises such as control of substances hazardous to health and general health and safety."
Positive
"We reviewed safety records incident reports patient safety alerts and minutes of meetings where these were discussed."
Positive
"• Staff received training that included: safeguarding fire safety awareness basic life support and information governance."
Neutral
"This covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality."
2016-05-27 Snippet(s)
Neutral
"For example: • Patients receiving end of life care carers those at risk of developing a longterm condition and those requiring advice on their diet smoking and alcohol cessation."
Latest Snippet(s)
Positive
"In line with their agreed timescale the practice supplied a range of documentary evidence to demonstrate how they had improved their practices in relation to dignity and respect and good governance."
Positive
"Leadership and Culture At this inspection we found that the provider had carried out additional training around dignity and respect and professional communication about patients."
Positive
"During this inspection we found that the provider had reviewed dignity and respect."
Positive
"A dignity policy had been written and the practice had introduced a monthly management review of instant electronic communication to ensure that communication about patients remained professional and appropriate."
2016-05-27 Snippet(s)
Positive
"Patients said they felt the practice offered a good service and staff were helpful caring and treated them with dignity and respect."
Positive
"• Patients said they were treated with compassion dignity and respect and they were involved in their care and decisions about their treatment."
Positive
"• Patients said they were treated with compassion dignity and respect and they were involved in decisions about their care and treatment."
Positive
"They also told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."
Positive
"Results from the national GP patient survey showed patients felt they were treated with compassion dignity and respect."
Positive
"• We saw staff treated patients with kindness and respect and maintained patient and information confidentiality."
Latest Snippet(s)
Positive
"Other areas identified at the inspection for improvement included the need to improve governance around health and safety staff appraisals and patient information."
Positive
"Governance arrangements There were other areas where practice had improved governance arrangements in which contribute to the wellled domain."
2016-05-27 Snippet(s)
Positive
"• There was an overarching governance framework which included arrangements to monitor and improve quality and identify risk."
Positive
"Governance arrangements The practice had an overarching governance framework which outlined the structures and procedures in place and ensured that: • There was a clear staffing structure and that staff were aware of their own roles and responsibilities."
Latest Snippet(s)
Positive
"This report describes our judgement of the quality of care at this service."
2016-05-27 Snippet(s)
Positive
"This report describes our judgement of the quality of care at this service."
Positive
"Improvements were made to the quality of care as a result of complaints and concerns."
2016-05-27 Snippet(s)
Positive
"They also told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."
2016-05-27 Snippet(s)
Positive
"• Staff knew how to recognise signs of abuse in vulnerable adults and children."
Positive
"Overview of safety systems and processes The practice had clearly defined and embedded systems processes and practices in place to keep patients safe and safeguarded from abuse which included: • Arrangements were in place to safeguard children and vulnerable adults from abuse."
2016-05-27 Snippet(s)
Positive
"The practice nurse was the infection control clinical lead who liaised with the local infection prevention teams to keep up to date with best practice."
Neutral
"There was an infection control protocol in place and staff had received up to date training."
Neutral
"Annual infection control audits were undertaken and we saw evidence that action was taken to address any improvements identified as a result."